Sales Operations & Data Specialist

Etihad; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer to bolster day‑to‑day sales operations. The role focuses on administrative tasks, customer service, data integrity, and accurate order processing to support account management.

Key responsibilities include handling inquiries, updating master data, managing pricing information, and preparing regular operational reports for the sales teams. A high attention to detail and proficiency with MS Office are essential.

Qualifications

• Minimum High School Certificate or higher qualification (Vocational Certificate, Bachelor's Degree, or Master's Degree).
• Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience with customer records, data entry, or transaction processing is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel, is preferred.

Responsibilities

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

Skills

Customer service

Attention to detail

Organizational skills

Verbal communication

Written communication

MS Office

Multitasking

Teamwork

Analytical skills

Reporting

Education

High School Diploma or higher

Tools

Microsoft Excel

Microsoft Office

Job description

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer to bolster day‑to‑day sales operations. The role focuses on administrative tasks, customer service, data integrity, and accurate order processing to support account management.

Key responsibilities include handling inquiries, updating master data, managing pricing information, and preparing regular operational reports for the sales teams. A high attention to detail and proficiency with MS Office are essential.