Sales Support Officer

Etihad; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Etihad Airways is seeking a Sales Support Officer in Abu Dhabi to assist the sales function with administrative tasks, data integrity, and customer service excellence. You will handle inquiries, process transactions, and help prepare operational reports to support effective account management.

The role requires attention to detail, proficiency in MS Office, and the ability to manage multiple priorities in a dynamic environment.

Qualifications

• Minimum High School Certificate or higher qualification.
• Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience working with customer records, data entry, or transaction processing is advantageous.

Responsibilities

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

Skills

Customer service

Data entry

Transaction processing

Excel

Communication

Education

High School diploma or higher

Tools

Microsoft Excel

Job description

Job Description:

Job Description

Synopsis

The Sales Support Officer plays a key role in supporting the day-to-day activities of the sales function by providing administrative, customer service, and operational support. The role is responsible for maintaining accurate customer and sales data, processing transactions, responding to customer inquiries, and preparing reports to ensure efficient sales operations and a high standard of customer service.

SPECIFIC RESPONSIBILITIES

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

Qualifications

• Minimum High School Certificate or higher qualification (Vocational Certificate, Bachelor's Degree, or Master's Degree).
• Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience working with customer records, data entry, or transaction processing is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel, is preferred

Key Skills & Competencies:

• Strong customer service orientation.
• Excellent attention to detail and accuracy.
• Good organizational and administrative skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Team-oriented mindset with strong interpersonal skills.
• Basic analytical and reporting capabilities.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

• Division: Revenue & Commercial Division

Requirements: