Sales Operations Administrator

Etihad; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Etihad Airways is seeking a Sales Support professional to assist the sales team and their accounts throughout the sales cycle. You will perform administrative tasks, maintain client records in Salesforce, and collaborate with Revenue Management, Marketing, and other departments to drive revenue and ensure profitability.

The role requires a minimum degree with 3 years in sales support or related fields, strong teamwork, and proficiency with Microsoft Office.

Qualifications

• Minimum degree with at least 3 years in sales support or related field.
• Experience in sales, ticketing, or customer service; strong teamwork.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and data reporting.
• Written and verbal English; Arabic preferred.

Responsibilities

• Serve as second line of escalation for account inquiries and resolve issues.
• Keep updated on Etihad products, offers, and promotions.
• Maintain client records in Salesforce and collaborate across departments.
• Engage with account teams in workshops and revenue-generating activities.
• Collaborate with Account Managers to manage account information in CRM.

Skills

Team player

English & Arabic proficiency

Education

Bachelor degree or higher

Tools

Microsoft Office

Salesforce

Job description

Job Description:

Job Description

Purpose for the role: Assist and support the sales team and their accounts during the sales process with the goal of obtaining and keeping accounts, to drive more revenue and ensure Etihad's profitability, by performing administrative and clerical task following established policies and procedures to ensure Etihad sales operations are conducted in the most effective and timely manner.

Accountabilities:

• Serve as the second line of escalation for account-related inquiries by resolving issues and providing feedback for future improvement.
• Stay updated on Etihad’s products, services, and promotional offers to ensure accurate communication.
• Provide excellent customer service and build strong business relationships to enhance satisfaction
• Maintain effective working relationships both within the department and across other Etihad departments (i.e. Revenue Management, Marketing, etc.). Ensure a ‘can do’ attitude is applied to sharing workloads, displaying flexibility and offering support to colleagues when required, such that all tasks are completed on time.
• Process Commercial Gesture’s and waivers as required by the account management team.
• Maintain client records in Salesforce and collaborate across departments to share information and complete tasks.
• Engage with account management teams by organizing educational workshops and participating in revenue-generating activities, such as tele sales campaigns and sales blitzes.
• Collaborate with Account Managers (local & global) to manage account information and ensure timely maintenance in Etihad’s CRM tool.
• Be curious about learning and growth and complete all relevant training in your area of responsibility and specialism and be able to coach your peers to embed the learning.
• Liaise with trade to secure Groups business and develop an understanding and utilisation of GSO. Communicate Groups policies clearly and effectively to trade and customers to ensure proper adherence. Conduct visits to group agents with Account Managers to further strengthen relationships.

Qualifications

Education & Experience

• Minimum Degree with 3years of work experience within relevant field with focus on sales support /analysis
• Previous work experience in relevant field (Sales area or ticketing / customer service)Strong team player, actively contributing to the teams’ productivity.
• Hands on experience in Microsoft Office Suite Excel, Outlook, and Word
• Experience with data and reporting is preferred.
• Adequate knowledge of fares and ticketing.
• Written & verbal professional working proficiency in English & Arabic (preferred)

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Division: Revenue & Commercial Division

Requirements: