Sales Support Specialist: Data, Orders & Reports

Etihad Airways; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer (UAE National Only) to back the day-to-day sales activities, handling administrative tasks, customer service, and data integrity. You will process transactions, maintain master data, update pricing and promotions, and prepare routine sales and operational reports.

Strong Excel skills and attention to detail are essential, with proven teamwork and organizational abilities.

Qualifications

• Minimum High School Certificate or higher qualification.
• Experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience working with customer records, data entry, or transaction processing is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel.
• Excellent attention to detail and accuracy.
• Good organizational and administrative skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Team-oriented mindset with strong interpersonal skills.
• Basic analytical and reporting capabilities.

Responsibilities

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

Skills

Attention to detail

Data entry

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Certificate

Bachelor's Degree

Master's Degree

Tools

Excel

Job description

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer (UAE National Only) to back the day-to-day sales activities, handling administrative tasks, customer service, and data integrity. You will process transactions, maintain master data, update pricing and promotions, and prepare routine sales and operational reports.

Strong Excel skills and attention to detail are essential, with proven teamwork and organizational abilities.