Sales Support Engineer – LM-0724-8

Lift Mart; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Lift Mart in Dubai is seeking a Technical Support Specialist to back the sales team with expert product demonstrations, customer inquiries, and issue resolution for our elevator solutions.

You will develop deep product knowledge, prepare technical documentation, and collaborate with engineering to drive improvements while ensuring compliance with applicable regulations and company policies.

Qualifications

• Bachelor’s degree in Engineering, Mechanical Engineering, or related field.
• 3–5 years of experience in technical support, sales support, or related field, preferably in the elevator industry.
• Strong technical knowledge of elevator products, including their features, benefits, and technical specifications.
• Excellent communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues and concerns.
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office Suite and Auto CAD

Responsibilities

• Provide technical expertise and support to the sales team, including product demonstrations and troubleshooting.
• Develop deep knowledge of the company’s elevator products, including features, benefits, and specifications.
• Assist the sales team in preparing and delivering presentations, proposals, and other sales materials.
• Engage with customers to understand their needs and provide technical guidance throughout the sales process.
• Prepare and maintain technical documentation, including product manuals, specifications, and compliance statements.
• Collaborate with engineering and product teams to relay feedback for product improvements.
• Ensure all activities comply with regulations, standards, and company policies.
• Coordinate with cross-functional teams to manage multiple projects and priorities.

Skills

Communication skills

Presentation skills

Problem-solving

Analytical thinking

Collaboration

Time management

Organizational skills

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

AutoCAD

Job description

• 1. Technical Support: Provide technical expertise and support to the sales team, assisting with product demonstrations, customer inquiries, and troubleshooting issues.
• 2. Product Knowledge: Develop and maintain a deep understanding of the company’s elevator products, including their features, benefits, and technical specifications.
• 3. Sales Support: Assist the sales team in preparing and delivering presentations, proposals, and other sales materials. Help to identify customer needs and match them with the appropriate elevator products and solutions.
• 4. Customer Engagement: Engage with customers to understand their needs and requirements, and provide technical guidance and support throughout the sales process.
• 5. Documentation: Prepare and maintain technical documentation, including product manuals, technical specifications, Compliance Statements and other materials to support the sales and customer support teams.
• 6. Product Improvement: Collaborate with engineering and product development teams to provide feedback and recommendations for product improvements based on customer feedback and market needs.
• 7. Compliance: Ensure that all technical support and sales activities comply with relevant regulations, standards, and company policies.

Job Requirements

• 1. Bachelor’s degree in Engineering, Mechanical Engineering, or a related field.
• 2. 3-5 years of experience in technical support, sales support, or a related field, preferably in the elevator industry.
• 3. Strong technical knowledge of elevator products, including their features, benefits, and technical specifications.
• 4. Excellent communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• 5. Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues and concerns.
• 6. Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• 7. Strong organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.
• 8. Proficiency in Microsoft Office Suite and Auto CAD