Sales Supervisor - Automotive

Confidential Careers; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential Careers in Abu Dhabi is seeking an experienced Automotive Sales Supervisor to lead daily showroom activities, develop the sales team and optimize profitability while ensuring exceptional customer service. You will supervise targets, monitor enquiries, coach staff on product knowledge and closing techniques, and maintain CRM records to support timely vehicle deliveries and accurate reporting.

The role requires a UAE driving license and proven leadership in automotive retail, with a

Qualifications

• Minimum 5 years in automotive retail sales with at least 2 years in a supervisory/leadership role.
• Proven ability to meet sales targets and improve gross profit.
• Strong knowledge of showroom operations and automotive finance/insurance products.

Responsibilities

• Supervise showroom sales team to meet monthly targets and profitability.
• Coach sales staff on product knowledge, engagement, negotiation and closing techniques.
• Maintain accurate CRM records and ensure documentation compliance.

Skills

Leadership

Communication

Negotiation

CRM systems

Customer relations

Tools

CRM systems

Job description

We are seeking an experienced Automotive Sales Supervisor to oversee daily showroom sales activities, coach the sales team and drive sales volume, profitability and customer satisfaction.

Key Responsibilities

• Supervise the sales team to achieve monthly vehicle sales, gross profit and customer satisfaction targets.
• Monitor enquiries, lead allocation, follow-ups, showroom visits, test drives and conversion rates.
• Coach Sales Executives on product knowledge, customer engagement, negotiation and closing techniques.
• Review sales opportunities and support negotiations within approved pricing and discount guidelines.
• Coordinate with Finance, Insurance, Registration and Logistics teams to ensure timely vehicle deliveries.
• Monitor vehicle availability, ageing stock and showroom display standards.
• Support the sale of finance, insurance, accessories and service packages to improve overall profitability.
• Prepare sales forecasts and performance reports, highlighting gaps and corrective actions.
• Resolve escalated customer concerns and maintain a high standard of customer service.
• Ensure accurate CRM records and compliance with company sales processes and documentation requirements.
• Monitor competitor activity and share market feedback with management.
• Support team onboarding, training and performance reviews.

Requirements

• Minimum 5 years of automotive retail sales experience, including at least 2 years in a supervisory or team leadership role.
• Proven ability to achieve sales targets, manage gross profit and improve team performance.
• Strong knowledge of showroom operations, CRM systems and automotive finance and insurance products.
• Excellent leadership, communication, negotiation and customer relationship skills.
• Valid UAE driving license.

Key Performance Indicators

• Vehicle sales target achievement.
• Gross profit per vehicle and overall sales profitability.
• Lead conversion and test-drive conversion rates.
• Finance, insurance and accessory penetration.
• Customer satisfaction and timely vehicle delivery.
• Team productivity and CRM compliance.