Sales Operations Officer

Taqeef; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd.

in Dubai is seeking a Sales Operations Officer to support the sales team and ensure smooth operations, with focus on compliance and customer service throughout the sales process. You will provide product solutions to customers, prepare information for proposals, maintain accurate NAV/Odoo data, and coordinate with Engineering, Projects, Finance, Service Centre and Warehouses to respond to inquiries.

Responsibilities

• Provide efficient support services to the sales team by offering effective product solutions to customers. This involves understanding customer requirements, identifying suitable products, and providing relevant information and recommendations to assist in the sales process.
• Collate and prepare the necessary information required for proposal development in a timely manner.
• Ensure accurate information in NAV/Odoo systems, including project details, item codes, and prices.
• Ensure compliance with Taqeef's technical standards throughout the sales process.
• Prepare equipment selections, costing sheets, and quotations based on the project specifications or client requirements for RAC products.
• Issue warranty, proforma invoices, and power factor letters to customers.
• Liaise with multiple functions (Engineering, Projects, Finance, Service Centre, Warehouses) to ensure timely completion of customer inquiries.
• Prepare HVAC submittal/technical documents and compliance statements for customer approval.
• Complete sales orders, ensuring all necessary approvals are obtained and coordinated with the warehouse.

Job description

Role Purpose: As a Sales Operations Officer, your primary responsibility is to provide support services to the sales team and ensure the smooth functioning of sales operations. You play a vital role in supporting the sales team, ensuring compliance and providing excellent customer service throughout the sales process.

Key Responsibilities:

• Provide efficient support services to the sales team by offering effective product solutions to customers. This involves understanding customer requirements, identifying suitable products, and providing relevant information and recommendations to assist in the sales process.
• Collate and prepare the necessary information required for proposal development in a timely manner.
• Ensure accurate information in NAV/Odoo systems, including project details, item codes, and prices.
• Ensure compliance with Taqeef's technical standards throughout the sales process.
• Prepare equipment selections, costing sheets, and quotations based on the project specifications or client requirements for RAC products.
• Issue warranty, proforma invoices, and power factor letters to customers.
• Liaise with multiple functions (Engineering, Projects, Finance, Service Centre, Warehouses) to ensure timely completion of customer inquiries.
• Prepare HVAC submittal/technical documents and compliance statements for customer approval.
• Complete sales orders, ensuring all necessary approvals are obtained and coordinated with the warehouse.