Sales Operations & Data Insights Specialist

Jingdong Logistics; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

JINGDONG Logistics in Dubai is seeking a proactive Sales Support professional to back end-to-end sales operations, contract signing, billing setup, and account management. You will ensure standardized processes and accurate data to help the sales team execute efficiently.

The role emphasizes data analysis, dashboard building, customer lifecycle management, renewal support, risk awareness, and SOP development.

Qualifications

• Bachelor's degree or above in Logistics, Supply Chain, Marketing, International Trade or related fields.
• 2+ years of experience in sales support, sales operations, customer operations, business support, or related roles.
• Experience in logistics, supply chain, e-commerce, or related industries preferred.
• Familiar with sales processes, with experience in contract management, customer management, system operations, and sales support.
• Strong data analysis skills; proficient in Excel, PowerPoint, and other office tools.
• Strong communication, coordination, and cross-functional collaboration skills, with the ability to drive business issue resolution and project implementation.
• Strong process optimization mindset with the ability to develop and improve SOPs.
• Strong risk awareness and compliance mindset to identify business risks and drive improvements.

Responsibilities

• Sales Process Support: support end-to-end sales operations including contract signing, billing setup, customer account management, and related activities; ensure standardized processes and accurate system data.
• Sales Data Analysis & Business Support: collect, organize, analyze sales data; build dashboards and provide insights to support decision-making and improve efficiency.
• Customer Operations & Relationship Management: manage customer lifecycle, segmentation, renewals, churn risk identification, and customer experience optimization.
• Process Optimization & Sales Enablement: review and improve SOPs, organize training, enhance capabilities and execution.
• Risk Management & Compliance Control: monitor risks, ensure compliance, and safeguard company interests.

Skills

Sales data analysis

Communication

Cross-functional collaboration

Process optimization

Risk awareness

Contract management

Excel

Education

Bachelor's degree or above

Tools

BI tools

Job description

JINGDONG Logistics in Dubai is seeking a proactive Sales Support professional to back end-to-end sales operations, contract signing, billing setup, and account management. You will ensure standardized processes and accurate data to help the sales team execute efficiently.

The role emphasizes data analysis, dashboard building, customer lifecycle management, renewal support, risk awareness, and SOP development.