Delivery Operations Specialist

JINGDONG Logistics; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

JINGDONG Logistics is seeking a Delivery Operations Specialist in Dubai to optimize end-to-end delivery processes, coordinate carriers and fleet resources, and monitor performance metrics. You will drive efficiency, reduce costs, and ensure timely deliveries for a fast-paced e-commerce logistics environment.

The role requires 3–5+ years in logistics operations with strong KPI tracking, route optimization, and carrier management capabilities.

Qualifications

• 3–5+ years of experience in logistics operations, last-mile delivery, or supply chain management.
• Strong understanding of logistics KPI tracking and route optimization.
• Experience managing large vendor networks and cross-functional teams.

Responsibilities

• Analyze operation processes for each delivery segment and standardize norms to improve efficiency and reduce costs.
• Coordinate carriers and self-operated fleet resources; plan dispatch and optimize resources.
• Monitor delivery timeliness and on-time rate; handle order anomalies and emergencies with action plans.
• Establish carrier evaluation, conduct regular inspections, and provide training to improve service quality and compliance.
• Analyze delivery data and collaborate with multiple departments to drive process improvements.

Skills

logistics KPI tracking

route optimization tools

carrier management

vendor network management

cross-functional leadership

Job description

## Delivery Operations SpecialistApplylocations: ARE-Dubai Emirate-Jebel Alitime type: Full timeposted on: Posted 28 Days Agojob requisition id: JR102767**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.* **Process Optimization and Standard Implementation** - Analyze the operation processes of each delivery segment (Collection, In Transit, Handover, Successful Delivery), formulate standardized operational norms and promote their implementation, optimize route planning and resource scheduling, enhance delivery efficiency and punctuality rate, and reduce operational costs.* **Fleet Management and Resource Coordination** - Coordinate Carriers and self-operated fleet resources, formulate dispatch plans, monitor fleet usage, optimize personnel and vehicle configuration; engage in resource Bidding, introduction, and replacement, ensure fleet reserve during peak seasons, and improve resource utilization rate and cost-effectiveness. Indicator Monitoring and* **Exception Handling** - Real-time monitor delivery timeliness, on-time delivery rate, damage rate, etc., to establish a risk warning mechanism; promptly handle order anomalies, customer complaints, and emergency situations, formulate emergency plans to ensure delivery quality and customer satisfaction.* **Carrier** **Management & Training** - Establish a carrier evaluation system, conduct regular inspections and assessments of operational quality, promote rectification and improvement; organize business training, convey operational norms and safety standards, enhance the service capability and compliance of carriers.* **Data-Driven & Cross-Department Collaboration** - Analyze delivery data, identify efficiency and cost improvement points, output analysis reports and promote process improvements; collaborate with business, technology, customer service and departments, to collaboratively solve operational issues, ensuring the successful implementation of projects and the achievement of business objectives.**Qualifications & Skills:*** **Experience:** 3–5+ years of experience in logistics operations, last-mile delivery, or supply chain management (E-commerce or Express delivery experience is highly preferred).* **Skills:** Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks.* **Capabilities:** Proven ability to manage large-scale vendor networks and handle high-pressure peak seasons.* **Attributes:** Excellent problem-solving abilities, data analytical skills, and a strong track record of cross-functional team leadership.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.***Ready to apply?**Take the next step in your career, apply now and explore the opportunities we have to offer.