Sales Operations & Data Analytics Specialist

JD.COM; Dubai; On-site; AED 257,000 - 367,000; Full time

Job summary

JINGDONG Logistics is recruiting for a Sales Process Support role in Dubai, part of JD Logistics. You’ll assist end-to-end sales processes, manage customer data, build dashboards, and help optimize sales operations.

The role requires a background in sales support, data analysis, and cross-functional collaboration in logistics or e-commerce contexts. Join a global, tech-driven logistics team focused on standardized processes, risk management, and customer satisfaction, with opportunities to

Qualifications

• Bachelor's degree or above in a related field is preferred.
• 2+ years of experience in sales support, sales operations, customer operations, business support, or related roles is preferred.
• Familiar with sales processes, with experience in contract management, customer management, system operations, and sales support.
• Strong data analysis skills; proficient in Excel, PowerPoint, and BI tools.

Responsibilities

• Sales Process Support: support end-to-end sales processes including contract signing, billing setup, customer account management, and related operations.
• Sales Data Analysis & Business Support: collect, organize, and analyze sales operation data; build dashboards and provide insights.
• Customer Operations & Relationship Management: manage customer lifecycle, renewal, churn risk, and customer experience.
• Process Optimization & Sales Enablement: review and improve SOPs, train on systems and processes, enhance sales capabilities.
• Risk Management & Compliance Control: monitor sales risks, ensure compliance, and promote standardized operations.

Skills

Sales support experience

Data analysis

Communication

Cross-functional collaboration

Process optimization

Education

Bachelor's degree or above

Tools

Excel

PowerPoint

BI tools

Job description

JINGDONG Logistics is recruiting for a Sales Process Support role in Dubai, part of JD Logistics. You’ll assist end-to-end sales processes, manage customer data, build dashboards, and help optimize sales operations.

The role requires a background in sales support, data analysis, and cross-functional collaboration in logistics or e-commerce contexts. Join a global, tech-driven logistics team focused on standardized processes, risk management, and customer satisfaction, with opportunities to