Sales Manager (SMB/MM)

KnowBe4 Inc; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

KnowBe4 Inc. in Dubai seeks an experienced Sales Manager SMB MM to lead a team of Account Executives and Account Managers to exceed KPIs and ARR targets. You will coach, mentor, and drive pipeline reviews, negotiate with partners, and refine sales processes for consistent revenue growth.

Applicants should have 3+ years in SMB/Mid‑Market sales and strong leadership, with familiarity in IT/security markets and Salesforce. Excellent communication and organization are essential.

Qualifications

• Minimum 3 years of Small‑Medium and/or Mid‑Market sales experience.
• Previous people‑management experience is desirable.
• Bachelor’s degree or equivalent is desirable.
• Experience with partner businesses and channel sales teams is desirable.
• Familiarity with IT, Security or Cybersecurity domains is desirable.
• Experience with Salesforce is a plus.

Responsibilities

• Mentor and coach the team to exceed segment KPIs and ARR targets.
• Monitor sales statistics and identify reporting discrepancies.
• Support the team in deal negotiations, objections, and closing.
• Conduct weekly pipeline reviews and follow‑ups.
• Collaborate with HR on interviewing and performance management.
• Drive area strategy and process improvements with leadership.

Skills

Sales coaching

Team leadership

Gmail/Google Docs

MS Office

Strong negotiation

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Gmail

Google Docs

MS Excel

Job description

Job Overview

The Sales Manager SMB MM is responsible for motivating and coaching a team of Account Executives and Account Managers to exceed segment KPIs and ARR targets on a consistent basis, ensuring the segments they manage deliver their revenue goals for the month, quarter, and year.

Responsibilities

• Mentor and coach the team of Account Executives and Account Managers to exceed segment KPIs and ARR targets.
• Monitor sales statistics within the assigned area and identify reporting discrepancies.
• Support the sales team in deal negotiations, objection handling, and closing.
• Conduct weekly pipeline reviews, discuss deal constructs, and ensure proper account and lead follow‑up.
• Identify areas for improvement and suggest training to increase production.
• Serve as the first line of support, answering questions and directing best practices.
• Collaborate with the Director of the Area to discuss area‑specific strategies and refine processes for operational excellence.
• Conduct role‑play drills with potential sales candidates to build a world‑class sales team.
• Cooperate with People Operations to manage HR issues: interviewing new candidates, career development for high‑potential employees, and performance management for average and low performers.

Minimum Qualifications

• Minimum 3 years of Small‑Medium and/or Mid‑Market sales experience.
• Previous people‑management experience (desirable).
• Bachelor’s degree or equivalent higher education experience (desirable).
• Experience collaborating with partner businesses and channel sales teams (desirable).
• Familiarity with standard concepts and practices within the IT, Security or Cybersecurity industry (desirable).
• Experience with Salesforce (a plus).
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers such as Chrome, Internet Explorer, etc.
• Strong verbal and written communication skills.
• Excellent time‑management and organization skills.
• Excellent problem‑solving and analytical skills.
• Infectious positive, can‑do attitude.
• Strong negotiation experience and strategies.
• Ability to provide productive feedback and coaching to sales teams.