Sales Account Manager (SMB)

Zero&One; Dubai; On-site; AED 140,000 - 220,000; Full time

Job summary

Zero&One in Dubai seeks an experienced Sales Account Manager SMB to drive revenue in the UAE SMB market. You will cultivate relationships, understand client needs, and propose AWS-based cloud solutions.

The role emphasizes solution selling, cross-functional collaboration, and long-term account growth in a fast-paced environment. The ideal candidate has 3–5 years in tech sales, strong knowledge of AWS services, and fluency in Arabic and English.

Qualifications

• 3–5 years in sales or account management in technology or cloud solutions.
• Experience selling to SMB clients in the Middle East & Africa region is highly desirable.
• Proven track record of meeting or exceeding sales targets with solution-based and consultative sales approaches.
• Strong understanding of AWS services and cloud technologies and translating them into customer solutions.
• AWS certifications (e.g., AWS Certified Solutions Architect – Associate or AWS Certified Cloud Practitioner) are a plus.
• Excellent verbal and written communication skills for presenting complex concepts to non-technical stakeholders.
• Customer-first mindset with ability to listen to customer needs and tailor solutions.
• Self-motivated, independent worker with excellent time management.
• Thrives in a fast-paced, agile environment and adapts to change while focusing on long-term goals.
• Fluency in Arabic and English is a must.

Responsibilities

• Drive revenue growth by identifying, developing, and closing sales opportunities within the SMB segment.
• Build and maintain strong relationships with new and existing customers, understanding their business challenges and goals.
• Provide expert guidance on AWS services and translate customer needs into cloud strategies.
• Manage a robust sales pipeline with timely follow-ups, forecasting, and KPI tracking.
• Collaborate with internal teams to design and deliver AWS solutions aligned with customer objectives.
• Lead contract, pricing, and SLA negotiations to close deals and ensure customer satisfaction.
• Ensure ongoing customer success post-sale and identify upsell and cross-sell opportunities.

Skills

Account management

Solution selling

AWS knowledge

Arabic language

English language

Tools

CRM

Job description

Position Overview

As a Sales Account Manager SMB you will be responsible for driving sales, fostering relationships and managing key accounts within the Small and Medium Business SMB segment. You will work closely with clients to understand their needs, craft tailored AWS solutions and ensure the growth of our customer base. This role requires strong sales expertise, deep knowledge of AWS services and a customer‑first mindset. We are looking for candidates who are passionate, eager to work in an agile, dynamic and fast‑growing environment. The ideal candidate will focus on building long‑term relationships with clients, engage in solution selling, work closely with AWS and be constantly eager to learn and grow. At Zero amp One we value making a tangible impact and recognizing measurable results.

Key Responsibilities

• Drive revenue growth by identifying, developing, and closing sales opportunities within the SMB segment.
• Build and maintain strong relationships with new and existing customers, understanding their unique business challenges and goals.
• Provide expert guidance on AWS services and solutions, translating customer needs into impactful cloud strategies.
• Manage a robust sales pipeline, ensuring timely follow-up, forecasting, and progress tracking to meet sales targets and KPIs.
• Work with internal teams—including technical architects and solutions engineers—to design and deliver AWS solutions that align with customer objectives.
• Lead the negotiation of contracts, pricing and service level agreements (SLAs) to close deals and ensure customer satisfaction.
• Ensure ongoing customer success and satisfaction post‑sale, identifying upsell and cross‑sell opportunities to deepen relationships and expand service offerings.

Qualifications

• 3-5 years in sales or account management, with a focus on technology or cloud solutions.
• Experience working with SMB clients in the Middle East & Africa region is highly desirable.
• Proven track record of meeting or exceeding sales targets, with experience in solution‑based selling and consultative sales approaches.
• Strong understanding of AWS services, cloud technologies, and how to translate them into customer solutions.
• AWS certifications (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Cloud Practitioner) are a plus.
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to non‑technical stakeholders.
• A customer‑first mindset, with ability to listen to customer needs and develop tailored solutions.
• Strong self‑motivation, ability to work independently, and excellent time management skills.
• Thrives in a fast‑paced, agile environment and adapts to change quickly while maintaining a focus on long‑term goals.
• Fluency in Arabic and English is a must.