Sales Manager - Automotive Sales Operations

AlFuttaim; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim Automotive is seeking a skilled Sales Manager to lead the automotive sales operations in Dubai. You will drive the performance of the sales team, develop professionals, and execute strategies to achieve monthly and annual commercial objectives.

The role combines sales leadership, business planning and customer experience improvements. You will establish clear performance expectations, monitor results, coach team members and ensure compliance with procedures while partnering with

Qualifications

• Bachelor's degree or equivalent.
• Minimum 8 years of professional sales experience.
• 2-3 years of supervisory experience.
• Demonstrated experience coaching and developing sales teams.
• Proven ability to drive teams toward challenging sales targets.
• Knowledge of sales and marketing principles and effective sales techniques.
• Strong understanding of customer service and customer satisfaction principles.
• Commercial awareness and general knowledge of financial and accounting principles.
• Experience evaluating sales performance and implementing improvement actions.
• Strong analytical, problem-solving and decision-making skills.
• Excellent English communication abilities.
• Ability to manage multiple priorities and perform effectively under pressure.

Responsibilities

• Lead the day-to-day activities and performance of the assigned sales team.
• Drive achievement of monthly and annual sales targets.
• Establish clear performance expectations aligned with business objectives.
• Monitor sales results and identify opportunities to improve performance.
• Take appropriate action to address gaps between actual results and agreed targets.
• Maintain a results-driven sales environment focused on commercial performance and customer satisfaction.

Skills

Sales leadership

Coaching

Performance development

Analytical thinking

Customer service

English communication

Target achievement

Team management

Strategic planning

Commercial awareness

Education

Bachelor's degree or equivalent qualification

Job description

Sales Manager - Automotive Sales Operations Job Snapshot - Role: Sales Manager - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales Management - Experience: Minimum 8 years in sales, including 2-3 years in a supervisory role - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is building a talent pool of experienced Sales Managers for future opportunities across its sales operations in the United Arab Emirates. As a Sales Manager, you will lead the performance of an assigned sales portfolio, manage and develop sales professionals, and execute strategies designed to achieve monthly and annual commercial objectives. The role combines sales leadership, business planning, team performance management and customer experience improvement. You will establish clear performance expectations, monitor sales results, coach team members and ensure consistent compliance with operational procedures. Working closely with the wider management team, you will contribute to business growth while maintaining high standards of customer satisfaction, employee development and operational efficiency.

Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Sales Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Lead the day-to-day activities and performance of the assigned sales team.
• Drive achievement of monthly and annual sales targets.
• Establish clear performance expectations aligned with business objectives.
• Monitor sales results and identify opportunities to improve performance.
• Take appropriate action to address gaps between actual results and agreed targets.
• Maintain a results-driven sales environment focused on commercial performance and customer satisfaction.

Sales Strategy and Business Planning

• Execute approved sales strategies and business plans.
• Translate commercial objectives into practical sales activities and team priorities.
• Coordinate sales execution to support agreed operational targets.
• Evaluate sales performance against business expectations.
• Identify opportunities to strengthen sales effectiveness and operational efficiency.
• Work with management to ensure sales activities remain aligned with business priorities.

Team Management and Employee Development

• Supervise, motivate and support sales team members.
• Assess individual performance and identify development requirements.
• Provide regular coaching and constructive performance feedback.
• Help employees strengthen their sales techniques, customer service skills and product knowledge.
• Encourage accountability, teamwork and consistent achievement of objectives.
• Support the professional development and future growth of sales personnel.
• Promote a high-performance culture through clear communication and effective leadership.

Sales Performance Monitoring

• Monitor individual and team performance against established targets.
• Evaluate sales activities and identify areas requiring improvement.
• Use relevant business information to support performance assessments.
• Apply analytical and problem-solving skills when reviewing operational challenges.
• Make timely decisions to improve sales execution.
• Communicate performance expectations and improvement priorities to team members.

Customer Experience Management

• Promote consistently high customer service standards throughout the sales journey.
• Ensure sales personnel understand and respond professionally to customer requirements.
• Support the resolution of escalated customer concerns.
• Work with relevant colleagues to address issues affecting customer satisfaction.
• Encourage positive customer relationships and professional communication.
• Reinforce customer-focused practices across the sales operation.

Sales Process and Operational Compliance

• Ensure sales activities follow established company policies and procedures.
• Monitor the accuracy of customer information and sales documentation.
• Promote consistent adherence to approved sales processes.
• Ensure relevant operational procedures are followed by team members.
• Maintain awareness of applicable regulatory requirements affecting sales activities.
• Address procedural gaps and reinforce appropriate compliance practices.

Product Knowledge and Team Communication

• Keep the sales team informed about relevant products and business developments.
• Communicate operational updates and sales priorities clearly.
• Support regular product knowledge development and team training.
• Encourage the application of effective sales techniques.
• Ensure employees have the information required to assist customers professionally.
• Promote continuous learning and knowledge sharing within the team.

Management Coordination and Stakeholder Engagement

• Work closely with wider management to support commercial and operational objectives.
• Communicate sales performance, challenges and improvement opportunities.
• Coordinate with relevant stakeholders to maintain effective sales operations.
• Support consistent customer service and operational standards.
• Build productive working relationships across sales and customer-facing functions.

Required Qualifications and Experience

• Bachelor 's degree or equivalent qualification.
• Minimum 8 years of professional sales experience.
• 2-3 years of experience in a supervisory role.
• Demonstrated experience managing, coaching and developing sales teams.
• Proven ability to drive teams toward challenging sales targets.
• Knowledge of sales and marketing principles and effective sales techniques.
• Strong understanding of customer service and customer satisfaction principles.
• Commercial awareness and general knowledge of financial and accounting principles.
• Experience evaluating sales performance and implementing improvement actions.
• Strong analytical, problem-solving and decision-making skills.
• Excellent English communication abilities.
• Ability to manage multiple priorities and perform effectively under pressure.

Required Skills and Competencies

Sales Leadership

• Strong sales management and people leadership capabilities.
• Ability to motivate teams and establish clear performance expectations.
• Proven approach to achieving sales and operational objectives.
• Knowledge of sales strategy execution and business planning.
• Confidence in managing team performance and addressing challenges.

Coaching and Performance Development

• Ability to identify individual training and development needs.
• Strong coaching and mentoring skills.
• Experience providing constructive performance feedback.
• Commitment to employee development and team effectiveness.
• Ability to encourage accountability and continuous improvement.

Commercial and Financial Awareness

• Understanding of sales performance and business principles.
• General knowledge of financial and accounting concepts.
• Ability to assess commercial priorities and operational performance.
• Strong analytical thinking and sound business judgment.
• Results-focused approach to achieving agreed objectives.

Customer Service and Relationship Management

• Strong understanding of customer service standards.
• Ability to manage escalated customer concerns professionally.
• Commitment to improving customer satisfaction.
• Effective interpersonal and stakeholder management skills.
• Ability to reinforce customer-focused behavior across the team.

Decision-Making and Problem-Solving

• Strong analytical and problem-solving abilities.
• Ability to assess performance challenges and determine appropriate actions.
• Sound decision-making skills in demanding operational situations.
• Ability to prioritize competing responsibilities.
• Confidence in managing a fast-paced sales environment.

Communication and Computer Skills

• Strong spoken and written English.
• Excellent interpersonal and management communication skills.
• Proficiency in spreadsheet and word-processing applications.
• Ability to use presentation software and database management tools.
• Strong organizational and time management skills.
• Ability to communicate business objectives and performance expectations clearly.

Professional Attributes

• Persuasive, persistent and results-driven approach.
• Strong leadership presence and professional judgment.
• Ability to remain effective under pressure.
• Commitment to employee development and customer satisfaction.
• Organized and accountable management style.
• Collaborative approach to working with colleagues and stakeholders.
• Alignment with Al-Futtaim Group 's values of Respect, Excellence, Collaboration and Integrity.

About the Sales Team

The Sales Manager will lead professionals across sales and customer-facing functions, supporting a culture of accountability, performance improvement and customer service excellence. The position requires close coordination with wider management to ensure that sales strategies, team development and operational activities support business objectives. The Sales Manager will play a central role in coaching employees, reviewing results and maintaining consistent standards across the assigned sales operation.

Future Sales Manager Opportunities

Al-Futtaim Automotive is developing a pool of qualified Sales Managers for future opportunities across the UAE. Candidates with substantial sales experience, proven supervisory capabilities and a strong record of team development are encouraged to apply for consideration. Specific positions and assignments will depend on future business requirements and available vacancies.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organization headquartered in Dubai, United Arab Emirates. The Group operates through five principal divisions: automotive, financial services, real estate, retail and healthcare. It employs more than 35,000 people across over 20 countries in the Middle East, Asia and Africa and partners with more than 200 international brands. Al-Futtaim Group emphasizes entrepreneurship, customer focus and continued business development while responding to the changing needs of customers and communities. Its values of Respect, Excellence, Collaboration and Integrity guide its relationships with customers, employees and business partners.