Customer Service Representative - Hiring UAE National

TASC Outsourcing; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

TASC Outsourcing in Dubai seeks a customer service professional to handle inquiries via calls and emails, provide accurate product and policy information, and resolve issues promptly.

Candidates with strong English communication, basic MS Office skills, and the ability to work in a fast-paced environment are encouraged to apply. Experience in contact centers is preferred.

Qualifications

• Excellent verbal and written English communication skills.
• Strong customer handling and problem-solving abilities.
• Basic computer and MS Office skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries through calls, emails, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and within agreed timelines.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Escalate complex or unresolved issues to the relevant teams.
• Follow up with customers to ensure timely resolution and customer satisfaction.

Job description

Job Responsibilities

• Handle customer inquiries through calls, emails, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and within agreed timelines.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Escalate complex or unresolved issues to the relevant teams.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Coordinate with internal departments to address customer requirements.
• Meet defined customer service KPIs, including response time, resolution time, and service quality.
• Maintain a professional and customer-focused approach at all times.

Requirements

• High School/Diploma/Bachelor’s degree.
• Previous experience in Customer Service, Contact Centre, Call Centre, or Customer Support preferred.
• Freshers with strong communication skills may also be considered.
• Excellent verbal and written English communication skills.
• Strong customer handling and problem-solving abilities.
• Basic computer and MS Office skills.
• Ability to work in a fast-paced environment.