Customer Service Representative

Caliberly; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Caliberly is seeking a dedicated Female Customer Service Representative in Dubai who is fluent in English and Arabic. The successful candidate will have 3 to 5 years of experience and will handle customer inquiries, resolve issues, and ensure high levels of satisfaction.

You will respond to queries via phone, email, and chat, maintain records, coordinate with internal teams, and follow up with customers to confirm their needs are met.

Qualifications

• Fluent in English and Arabic.
• 3 to 5 years of experience in customer service.
• Dubai-based role.

Responsibilities

• Respond to customer queries via phone, email, and chat
• Resolve complaints efficiently and professionally
• Maintain customer records and update databases
• Coordinate with internal departments to ensure smooth service delivery
• Follow up with customers to ensure satisfaction

Skills

Bilingual English/Arabic

Customer service

Communication skills

Job description

About the job Customer Service Representative

Job Description:
We are looking for a dedicated and professional Female Customer Service Representative who is fluent inEnglish and Arabicwith 3 to 5 years of experience to join our team inDubai. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer queries via phone, email, and chat
• Resolve complaints efficiently and professionally
• Maintain customer records and update databases
• Coordinate with internal departments to ensure smooth service delivery
• Follow up with customers to ensure satisfaction