Sales Coordinator - Hotel Sales Support

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Dubai, United Arab Emirates, seeks a Sales Coordinator - Hotel Sales Support to provide administrative and operational support across the hotel sales process.

You will prepare proposals, contracts, banquet orders, and client communications, while promoting revenue opportunities and guest loyalty. This full-time, on-site role requires strong documentation skills, professional client communication, and effective use of hotel sales software.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.
• On-site, full-time position at a Dubai hotel.

Responsibilities

• Provide general office support for Sales and Marketing activities.
• Prepare sales proposals and assist with contracts.
• Respond to client inquiries via phone and email.
• Organize promotional materials and maintain accurate records.

Skills

Hotel sales coordination

Sales administration

Proposal preparation

Contract documentation

Banquet event orders

Client communication

Sales software

Lead and commission data management

Promotional material coordination

Revenue-focused sales support

Brand awareness support

Telephone and email communication

Document preparation and review

General office administration

Education

High school diploma or GED

Job description

Sales Coordinator - Hotel Sales Support Job Snapshot Role: Sales Coordinator Location: Dubai, United Arab Emirates Industry: Hospitality Function: Other Experience: At least 1 year of related work experience Job Type: Full-time

Position Overview: The Sales Coordinator - Hotel Sales Support is a full-time Hospitality opportunity with The Ritz‑Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this role provides administrative and operational support throughout the hotel sales process, including preparing proposals, contracts, banquet event orders, client communications, promotional materials, and sales‑related records. Working as a point of contact for clients, the Sales Coordinator responds to requests by telephone and email while supporting revenue opportunities and existing guest loyalty. The position requires accurate documentation, organized sales administration, confident communication, and effective use of software involved in the sales process.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Other Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full‑time Job Number 26111265 Position Type Non‑Management Work Arrangement: This is an on‑site position and is not located remotely.

Role Context

Hotel sales teams depend on accurate documentation, responsive client communication, and organized information throughout the sales cycle. The Sales Coordinator provides this operational foundation while helping the team maintain professional relationships with clients and identify opportunities to maximize revenue. The position also supports brand visibility by organizing promotional information and communicating accurate details about hotel facilities, accommodation, packages, restaurants, and events.

Sales Administration

• Perform general office duties supporting Sales and Marketing activities.
• Organize and maintain sales‑related files and documentation.
• Prepare and send professional emails and other correspondence.
• Complete typing, copying, faxing, and related administrative tasks.
• Prepare sales proposals during the sales process.
• Assist with contracts and related sales documentation.
• Prepare banquet event orders when required.
• Gather materials and assemble client information packages.
• Organize brochures and promotional materials.
• Prepare and review written documents for accuracy and completeness.
• Complete other reasonable duties requested by supervisors.

Sales Systems and Data Management

The Sales Coordinator enters, retrieves, reconciles, and verifies information using software involved in the sales process. Records may include commissions, sales leads, third‑party information, and other data required to support sales activities. Accuracy is important to ensure commercial information remains reliable and usable by the wider team.

Client Communication

• Serve as a point of contact for clients.
• Respond to client questions and requests by telephone and email.
• Answer telephone calls using appropriate professional etiquette.
• Provide accurate information about hotel facilities and services.
• Explain relevant operating hours, rates, and room types.
• Communicate information about packages and promotions.
• Provide details about entertainment, restaurants, and special events.
• Maintain clear and professional communication throughout client interactions.

Revenue and Brand Support

The position uses appropriate sales techniques to support revenue generation while maintaining existing guest loyalty to Marriott. The Sales Coordinator also promotes awareness of the brand image internally and externally, ensuring sales materials and client interactions appropriately represent the property.

Ideal Profile

This role is suited to a candidate with previous related experience who can combine administrative accuracy with professional client communication. The ability to organize documents, manage sales information, respond efficiently to requests, and work collaboratively with colleagues is important. Candidates should also be comfortable working with sales software, handling detailed information, and supporting several stages of the hotel sales process.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Skills Set

• Hotel sales coordination
• Sales administration
• Proposal preparation
• Contract documentation
• Banquet event orders
• Client communication
• Sales software
• Lead and commission data management
• Sales information verification
• Promotional material coordination
• Revenue‑focused sales support
• Brand awareness support
• Telephone and email communication
• Document preparation and review
• General office administration

Guest and Team Standards

The Sales Coordinator welcomes and acknowledges guests according to company standards, anticipates and addresses service needs, and communicates with genuine appreciation. Positive working relationships should be developed across the team, with colleagues supporting shared objectives and responding appropriately to workplace concerns.

Professional Standards

Company policies, procedures, confidentiality requirements, and quality assurance standards must be followed consistently. The role is responsible for protecting proprietary information and company assets while maintaining a clean and professional appearance.

Physical Requirements

Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

The Ritz‑Carlton Gold Standards

The Ritz‑Carlton Gold Standards form the foundation of the brand 's luxury hospitality culture. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting professional client relationships and memorable guest experiences.

About the Company

The Ritz‑Carlton operates more than 100 award‑winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz‑Carlton Gold Standards.