Sales Automation Specialist

Etihad-Airways; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Etihad Airways is seeking a Sales Automation Specialist to bridge commercial teams and technology, transforming CRM, reporting, and content into scalable automated solutions. You will work across Salesforce, Tableau, Databricks, and AEM to improve efficiency and commercial performance from Abu Dhabi hub.

Responsibilities include turning business requirements into automation, designing dashboards, validating agency incentive calculations, and coordinating with development teams to optimize

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
• Minimum 3-5 years' experience in sales automation, CRManalytics, or digital solutions roles.
• Hands-on experience with Salesforce is required; experience with other leading CRM platforms such as HubSpot, Microsoft Dynamics, or similar will also be considered.
• Experience working with CRM reporting, dashboards, workflows, and automation.
• Strong Tableau reporting and dashboard development skills.
• Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
• Experience with Adobe Experience Manager (AEM) is highly desirable.
• Understanding of agency sales, incentive, commission, or commercial performance programs.
• Airline, travel, or TMC industry experience is advantageous.

Responsibilities

• Translate business requirements into technical solutions and automation opportunities.
• Support and validate agency incentive calculations and sales performance metrics.
• Design and maintain Tableau dashboards and commercial reporting solutions.
• Configure and optimize Salesforce reporting, workflows, and automation.
• Manage and update AEM website content and components.
• Act as the key link between business stakeholders and technical development teams.
• Drive continuous improvement by automating manual sales, reporting, and content management processes.

Skills

Salesforce

Tableau

CRM analytics

SQL

Python

Databricks

HubSpot

AEM

Education

Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field

Tools

HubSpot

Databricks

AEM

CRM reporting tools

Job description

We're looking for a Sales Automation Specialist to bridge the gap between commercial teams and technology functions, transforming agency incentive programs, sales processes, reporting requirements, and digital content into scalable, automated solutions. Working across Salesforce (or equivalent CRM platforms such as HubSpot), Databricks, Tableau, and AEM, you will help drive efficiency, reporting accuracy, and commercial performance across our sales ecosystem.

Accountabilities

• Translate business requirements into technical solutions and automation opportunities.
• Support and validate agency incentive calculations and sales performance metrics.
• Design and maintain Tableau dashboards and commercial reporting solutions.
• Configure and optimize Salesforce (or equivalent CRM) reporting, workflows, and automation.
• Manage and update AEM website content and components.
• Act as the key link between business stakeholders and technical development teams.
• Drive continuous improvement by automating manual sales, reporting, and content management processes.

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
• Minimum 3-5 years' experience in sales automation, CRManalytics, or digital solutions roles.
• Hands-on experience with Salesforce is required; experience with other leading CRM platforms such as HubSpot, Microsoft Dynamics, or similar will also be considered.
• Experience working with CRM reporting, dashboards, workflows, and automation.
• Strong Tableau reporting and dashboard development skills.
• Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
• Experience with Adobe Experience Manager (AEM) is highly desirable.
• Understanding of agency sales, incentive, commission, or commercial performance programs.
• Airline, travel, or TMC industry experience is advantageous.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.