Sales Automation Specialist

Etihad; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Sales Automation Specialist to bridge business and technical teams, turning incentive structures, dashboards, and website content into automated, accurate systems across Databricks, Tableau, and AEM.

You will validate Databricks calculations, design Tableau dashboards for stakeholders, and build AEM components, collaborating with Salesforce and IT to streamline incentive processes.

Qualifications

• 3–5 years in business systems, automation, or data analyst roles.
• Experience with Databricks and SQL/Python for validation.
• Strong Tableau dashboards and PowerPoint for business audiences.
• AEM component build/customization (HTML/CSS/JS a plus).
• Understanding of sales/incentive structures and Salesforce reporting.
• Bachelor’s degree in IT/CS or related field.

Responsibilities

• Gather and translate business requirements into technical specs for developers.
• Validate incentive calculations in Databricks and ensure accuracy.
• Design and maintain Tableau dashboards for performance visibility.
• Build/update AEM components for trade and corporate sites.
• Serve as the liaison between business stakeholders and technical teams.
• Identify opportunities to automate incentive calculations, reporting, and web content workflows.

Skills

Databricks

SQL

Python

Tableau

PowerPoint

Salesforce

HTML/CSS/JS

Education

Bachelor's degree in IT/Computer Science or related field

Tools

AEM (Adobe Experience Manager)

Salesforce

Job description

Job Description:

Job Description

Purpose for the role:

We're looking for a Sales Automation Specialist to sit between our business teams and technical developers, turning agency incentive structures, performance dashboards, and website content into automated, accurate, and easy-to-use systems. You'll play a hands-on role across Databricks-driven calculations, Tableau reporting, and Adobe Experience Manager (AEM) website components, within the airline/travel industry.

Accountabilities

• Gather and translate business requirements, agency incentive schemes, target structures, and reporting needs, into clear technical specs for developers.
• Validate and troubleshooting incentive calculations built in Databricks, ensuring outputs match business intent.
• Design and maintain Tableau dashboards that give stakeholders clear visibility into performance and incentive outcomes.
• Build and update AEM components for our trade and corporate websites, stepping in hands-on when extra development support is needed.
• Act as the go-to link between business stakeholders and technical teams across Databricks, AEM, and Salesforce.
• Identify and drive opportunities to automate manual processes across incentive calculation, reporting, and web content workflows.

Qualifications

Education & Experience

• Minimum of 3- 5 years' experience in business systems, automation, or data analyst role.
• Working knowledge of Databricks (or similar data pipeline tools), with SQL and/or Python for validation.
• Strong Tableau skills for dashboard design, plus confident PowerPoint communication for business audiences.
• Working knowledge of Adobe Experience Manager (AEM), including component build/customization (HTML/CSS/JS a plus).
• Understanding of sales, agency, or commission incentive structures.
• Exposure to Salesforce reporting and dashboard configuration.
• Bachelor's degree in IT, Computer Science, or related field or equivalent experience.

• Airline or travel industry (TMC) background is a strong plus

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

• Division: Revenue & Commercial Division