Sales Assistant - Pandora - Dubai, UAE

Sales Assistant - Pandora - Dubai, UAE; Dubai; On-site; AED 35,000 - 60,000; Full time

Job summary

Pandora in Dubai seeks a Sales Assistant to deliver excellent customer service in a fast fashion retail environment. You will engage customers with a consultative approach, maintain showroom visuals, and support stock organization while following brand guidelines.

The role requires at least 1 year of fast fashion experience, strong communication, and a passion for the product. You will work full-time in-store, contributing to traffic and sales targets with a team-oriented mindset.

Qualifications

• At least 1 year of experience in the role in reference companies in the fast fashion.
• Flexibility and adaptability and Cross-Cultural understanding.
• Excellent management of interpersonal relationships.
• Excellent communication and listening skills.
• Passion for work and for the product.
• Result orientation and problem-solving skills.
• Team player.
• Great attention to details.

Responsibilities

• Participate proactively and effectively in sales activities, providing hospitality and best retail experience to customers through a consultative approach and using the tools and channels made available from time to time by the company (online and offline).
• Ensure a continuous high level of product knowledge including target groups, the product range, customisation and selling arguments.
• Assist in planning and implementing needed marketing activities according to overall marketing plan to ensure continuous flow of traffic.
• Actively contribute to achieving and exceeding sales performance with respect to shared objectives.
• Maintains high and constant standards of customer service and ensures the correct flow of after-sales service communication (online and offline).
• Participate in the organisation of the store, making sure that the store, the back office or other workspace and the stock are always clean and tidy.
• Check the delivered goods, system them and display them.
• Participate in stock control and internal inventory.
• Ensure a continuous update and styling of the showroom to optimise sales, space management and the presentation of the product range according to the Visual / Marketing guidelines.
• Provides support and personally manages all issues relating to customer service for online and offline sales, in an available and professional manner, in particular: complaints, returns, withdrawals, assortment, individual orders, management of shipments and payments, methods of accessing services, promotional campaigns, after-sales service etc. by personalising their shopping experience.
• Keeps confidential information confidential, in particular with respect to sensitive data relating to the company and customers.
• Comply with workplace regulations, procedures, and internal policies (hours, rest periods, holidays, behaviour, etc.) and with regulations relating to safety in the workplace.

Skills

Experience in fast fashion

Flexibility & adaptability

Interpersonal skills

Communication & listening

Passion for product

Problem solving

Team player

Attention to detail

Job description

Job Title: Sales Assistant

Contract: Full-time, Permanent

Department: Retail

Location: Dubai, AE

JOB REF: 46264

Responsibilities

• Participate proactively and effectively in sales activities, providing hospitality and best retail experience to customers through a consultative approach and using the tools and channels made available from time to time by the company (online and offline).
• Ensure a continuous high level of product knowledge including target groups, the product range, customisation and selling arguments.
• Assist in planning and implementing needed marketing activities according to overall marketing plan to ensure continuous flow of traffic.
• Actively contribute to achieving and exceeding sales performance with respect to shared objectives.
• Maintains high and constant standards of customer service and ensures the correct flow of after-sales service communication (online and offline).

Workspace Organisation

• Participate in the organisation of the store, making sure that the store, the back office or other workspace and the stock are always clean and tidy.
• Check the delivered goods, system them and display them.
• Participate in stock control and internal inventory.
• Ensure a continuous update and styling of the showroom to optimise sales, space management and the presentation of the product range according to the Visual / Marketing guidelines.

General

• Provides support and personally manages all issues relating to customer service for online and offline sales, in an available and professional manner, in particular:
  • complaints, returns, withdrawals, assortment, individual orders,
  • management of shipments and payments,
  • methods of accessing services,
  • promotional campaigns,
  • after-sales service etc. by personalising their shopping experience.
• Keeps confidential information confidential, in particular with respect to sensitive data relating to the company and customers.
• Comply with workplace regulations, procedures, and internal policies (hours, rest periods, holidays, behaviour, etc.) and with regulations relating to safety in the workplace.

Professional Qualifications & Technical Skills

• At least 1 year of experience in the role in reference companies in the fast fashion
• Flexibility and adaptability and Cross-Cultural understanding
• Excellent management of interpersonal relationships
• Excellent communication and listening skills
• Passion for work and for the product
• Result orientation and Problem-solving skills
• Team player
• Great attention to details

Benefits

• Rewards and recognition: Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.
• Competitive compensation: Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.
• Work life balance: Pandora works hard to maintain a fulfilling, sustainable work‑life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.

Additional Requirements

• Excellent communication skills in English