Sales and Operations Coordinator

Tanqeeb; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Tanqeeb is seeking a Sales & Operations Coordinator for the Shock Refurbishment Division in the UAE. The role focuses on coordinating between customers, sales, drivers, and the technical team to ensure timely completion of jobs and accurate order processing.

Freshers or up to 1 year of experience are welcome. Strong Excel and ERP skills, plus excellent communication and multitasking in a fast-paced automotive environment, are required. Automotive spare-parts exposure is a plus.

Qualifications

• Freshers or up to 1 year of relevant experience.
• Good computer skills and strong working knowledge of Microsoft Excel.
• Ability to work quickly and accurately on ERP/software systems.
• Good communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Ability to multitask and work in a fast-paced environment.
• Automotive or spare-parts experience will be an advantage.

Responsibilities

• Handle enquiries from drivers, salesmen, walk-in customers, and direct customers.
• Identify correct parts using catalogues and provide stock availability, pricing, and product details.
• Respond to WhatsApp enquiries and convert opportunities into orders.
• Attend customer calls, understand concerns, and provide suitable solutions.
• Prepare quotations and sales orders and coordinate with salesmen, drivers, and customers.
• Coordinate customer collections and deliveries, ensuring commitments are met.
• Coordinate with the technical team to plan and complete jobs within the committed timeframe.
• Proactively communicate with customers when delays occur, explain the reason, and provide a revised completion time.
• Receive shocks from walk-in customers and coordinate their processing.
• Source urgent raw materials and arrange local lathe work when required.
• Collect completed SOs and raw-material details and proceed with finished-goods bundle creation.
• Ensure required technical approvals and signatures are obtained and files are properly maintained.
• Complete invoicing once the finished-goods bundle is prepared.
• Share completed invoices with the relevant team and coordinate timely delivery.
• Monitor raw-material stock levels and coordinate replenishment.
• Review workload and plan overtime for the team when required.
• Maintain accurate records and ensure smooth coordination between sales and operations.

Skills

Customer coordination

ERP software

MS Excel

Multitasking

Communication

Follow-up

Fast-paced work

Tools

ERP systems

Job description

Sales & Operations Coordinator – Shock Refurbishment Division Location: UAE Experience: Freshers or 1 year of relevant experience Industry: Automotive / Shock Absorber Refurbishment We are looking for a Sales & Operations Coordinator to join our team. The ideal candidate should be organized, customer-focused, quick with systems, and able to coordinate effectively between customers, sales, drivers, and the technical team.

Key Responsibilities

Sales & Customer Coordination

• Handle enquiries from drivers, salesmen, walk-in customers, and direct customers.
• Identify the correct parts using catalogues and provide accurate stock availability, pricing, and product details.
• Respond to Whats App enquiries and convert opportunities into orders.
• Attend customer calls, understand concerns, and provide suitable solutions.
• Prepare quotations and sales orders and coordinate with the relevant salesmen, drivers, and customers.
• Coordinate customer collections and deliveries, ensuring commitments are met.

Technical & Operations Coordination

• Coordinate with the technical team to plan and complete jobs within the committed timeframe.
• Proactively communicate with customers when delays occur, explain the reason, and provide a revised completion time.
• Receive shocks from walk-in customers and coordinate their processing.
• Source urgent raw materials and arrange local lathe work when required.
• Collect completed SOs and raw-material details from the technical team and proceed with finished-goods bundle creation.
• Ensure required technical approvals and signatures are obtained and files are properly maintained.
• Complete invoicing once the finished-goods bundle is prepared.
• Share completed invoices with the relevant team and coordinate timely delivery.

Inventory & Team Planning

• Monitor raw-material stock levels and coordinate replenishment.
• Review workload and plan overtime for the team when required.
• Maintain accurate records and ensure smooth coordination between sales and operations.
• Perform other duties assigned by the Department Manager.

Requirements

• Freshers or candidates with up to 1 year of relevant experience are encouraged to apply.
• Good computer skills and strong working knowledge of Microsoft Excel.
• Ability to work quickly and accurately on ERP/software systems.
• Good communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Ability to multitask and work in a fast-paced environment.
• Automotive or spare-parts experience will be an advantage.

What We’re Looking For

A proactive and organized individual who can manage customer enquiries, coordinate internal operations, follow up on jobs, and ensure commitments are delivered on time.