Room Service Sales Agent — Luxury Dubai Hotel

Dubai Holding LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare and life insurance

Flight allowance

Job summary

Jumeirah Beach Hotel in Dubai seeks a Sales Agent for Room Service to drive guest satisfaction and sales through up-selling, cross-selling, and personalized service within a luxury environment.

Reports to the outlet manager; requires 2-3 years in luxury restaurant settings, strong communication, and proficiency in English. Will work in a multicultural team and maintain brand standards while applying knowledge of menu items and hotel systems.

Qualifications

• 2-3 years of experience in a restaurant / lounge within a luxury environment.
• High School Diploma.
• Software competencies – Microsoft Office programs.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.
• Proficiency in English.

Responsibilities

• Maximize sales and profits through exceptional value and service, using up-selling and cross-selling techniques.
• Maintain knowledge of in-room dining menu items and review hotel events and daily specials.
• Demonstrate understanding of hotel facilities and be proficient in Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and maintain a pleasant demeanor.
• Personalize guest interactions by greeting guests by name and assisting with menu prices and opportunities to upsell.
• Promptly report guest comments, complaints, or feedback to management and assess guest satisfaction.
• Possess basic knowledge of beverage wines/cocktails and in-house wines, and pronounce menu items accurately.
• Fulfill any additional duties assigned by the outlet manager or hotel management in a timely manner.

Skills

Restaurant experience

Luxury hospitality

Multicultural environment

MS Office

Strong communication

English proficiency

Interpersonal skills

Education

High School Diploma

Job description

Jumeirah Beach Hotel in Dubai seeks a Sales Agent for Room Service to drive guest satisfaction and sales through up-selling, cross-selling, and personalized service within a luxury environment.

Reports to the outlet manager; requires 2-3 years in luxury restaurant settings, strong communication, and proficiency in English. Will work in a multicultural team and maintain brand standards while applying knowledge of menu items and hotel systems.