Sales Agent - Room Service - Jumeirah Beach Hotel

Dubai Holding LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare and life insurance

Flight allowance

Job summary

Jumeirah Beach Hotel in Dubai seeks a Sales Agent for Room Service to drive guest satisfaction and sales through up-selling, cross-selling, and personalized service within a luxury environment.

Reports to the outlet manager; requires 2-3 years in luxury restaurant settings, strong communication, and proficiency in English. Will work in a multicultural team and maintain brand standards while applying knowledge of menu items and hotel systems.

Qualifications

• 2-3 years of experience in a restaurant / lounge within a luxury environment.
• High School Diploma.
• Software competencies – Microsoft Office programs.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.
• Proficiency in English.

Responsibilities

• Maximize sales and profits through exceptional value and service, using up-selling and cross-selling techniques.
• Maintain knowledge of in-room dining menu items and review hotel events and daily specials.
• Demonstrate understanding of hotel facilities and be proficient in Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and maintain a pleasant demeanor.
• Personalize guest interactions by greeting guests by name and assisting with menu prices and opportunities to upsell.
• Promptly report guest comments, complaints, or feedback to management and assess guest satisfaction.
• Possess basic knowledge of beverage wines/cocktails and in-house wines, and pronounce menu items accurately.
• Fulfill any additional duties assigned by the outlet manager or hotel management in a timely manner.

Skills

Restaurant experience

Luxury hospitality

Multicultural environment

MS Office

Strong communication

English proficiency

Interpersonal skills

Education

High School Diploma

Job description

Sales Agent - Room Service - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and childrens facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Sales Agent for Room Service to join Jumeirah Beach Hotel .

The main duties and responsibilities of this role include:

Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.

Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.

Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.

Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.

Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages. Familiarize oneself with the culture, behavior, and traditions to effectively address guest needs.

Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities.

Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels.

Possess basic knowledge of beverage wines/cocktails and in-house wines, with the ability to accurately pronounce menu items.

Fulfill any additional duties and responsibilities assigned by the outlet manager or hotel management in a timely manner.

About You

The ideal candidate for this position will have the following experience and qualifications:

2-3 years of experience in a restaurant / lounge experience within a luxury environment

High School Diploma

Software competencies – Microsoft Office programs

Experience working in a multi-cultural environment

Strong communication and interpersonal skills

Proficien cy in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programs and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)