Luxury Hotel Sales Agent: Upsell & Delight Guests

Dubai Holding LLC; Dubai; Presencial; AED 39.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-provided shared accommodation

Healthcare insurance

Life insurance

Paid annual leave

Flight home country

Colleague discounts

Descripción de la vacante

Jumeirah Beach Hotel is hiring a Sales Agent for Creations Cakery. You will drive guest engagement and sales across hotel outlets, delivering exceptional service and up-selling opportunities.

The ideal candidate has 2–3 years’ experience in a luxury restaurant/lounge, strong Microsoft Office skills, and a detail‑oriented, problem‑solving mindset. A proactive team player, you will maintain guest relationships and uphold standards.

Formación

• Software competencies – Microsoft Office programs
• 2-3 years of experience in a restaurant / lounge experience within a luxury environment
• Detail orientate and problem solver.

Responsabilidades

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities.
• Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels.

Conocimientos

Detail oriented

Problem solving

Herramientas

Microsoft Office

Descripción del empleo

Jumeirah Beach Hotel is hiring a Sales Agent for Creations Cakery. You will drive guest engagement and sales across hotel outlets, delivering exceptional service and up-selling opportunities.

The ideal candidate has 2–3 years’ experience in a luxury restaurant/lounge, strong Microsoft Office skills, and a detail‑oriented, problem‑solving mindset. A proactive team player, you will maintain guest relationships and uphold standards.