Room Service Order Pro — Luxury Hotel, Dubai

TALENTMATE; Dubai; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Discounted rates for Accor worldwide

Academy learning programs

Global growth opportunities

Job summary

Accor is seeking an entry-level Telephone Operator/Guest Services professional in Dubai to handle F&B Room Service order calls and coordinate with the appropriate colleagues. You will ensure accurate order taking, maintain knowledge of hotel outlets, and address guests by name where possible.

Ideal candidates have strong communication, reliability, and teamwork, with the ability to work in a fast-paced hotel environment.

Qualifications

• Excellent communication and organizational skills.
• Must be responsible & reliable.
• Work well under pressure in a fast-paced environment.
• Team player with ability to work with others.
• Experience as a telephone operator/call centre a plus.

Responsibilities

• Answer all F&B Room Service order calls as per Rixos standards and connect to the right person.
• Perform tasks as per hotel standards and be aware of daily activities.
• Maintain knowledge of all F&B outlets, facilities, hours, and functions.
• Greet guests by surname when possible and use guest names where appropriate.
• Open and close the check and attend training as scheduled.
• Ensure confidentiality and follow standard operating procedures.
• Assist in task force teams for new openings and perform other duties as assigned.

Skills

Communication

Organizational skills

Teamwork

Under pressure

Tools

Micros

Job description

Accor is seeking an entry-level Telephone Operator/Guest Services professional in Dubai to handle F&B Room Service order calls and coordinate with the appropriate colleagues. You will ensure accurate order taking, maintain knowledge of hotel outlets, and address guests by name where possible.

Ideal candidates have strong communication, reliability, and teamwork, with the ability to work in a fast-paced hotel environment.