Hotel Telephone Operator - Dubai Guest Services Expert

PULLMAN; Dubai; Sur place; AED 45 000 - 67 000; Plein temps

Résumé du poste

Accor in Dubai is seeking a friendly Telephone Operator to join our front office team. You will manage hotel communications, answer calls promptly, transfer to the right departments, and provide guests with information about facilities and services.

The ideal candidate has at least 1 year of front desk or guest services experience, excellent verbal English, strong listening skills, and a professional, service-oriented attitude in a fast-paced environment. Weekend and holiday shifts are expected.

Qualifications

• Minimum 1 year of experience in Telephone Operator or Front Office in a hotel.
• Proficient in English with excellent verbal communication.
• Friendly, professional, service-oriented attitude.

Responsabilités

• Answer incoming calls promptly and professionally, following hotel brand standards.
• Transfer calls accurately to the appropriate departments and colleagues.
• Provide guests with information about hotel facilities, services, and promotions.
• Handle guest inquiries, requests, and complaints with courtesy and efficiency.
• Manage wake-up calls and ensure timely delivery of guest messages.
• Coordinate with hotel departments to ensure prompt responses to guest requests.
• Maintain accurate records of calls and requests, where required.
• Handle guest information confidentially and follow hotel communication procedures.
• Follow emergency communication protocols and notify the relevant departments when necessary.
• Maintain excellent telephone etiquette and a professional attitude at all times.

Connaissances

Verbal communication

Telephone etiquette

Customer service

Multitasking

Teamwork

Attention to detail

Confidentiality

Formation

High school diploma

Outils

Opera PMS

Hotel telephone systems

MS Office

Description du poste

Accor in Dubai is seeking a friendly Telephone Operator to join our front office team. You will manage hotel communications, answer calls promptly, transfer to the right departments, and provide guests with information about facilities and services.

The ideal candidate has at least 1 year of front desk or guest services experience, excellent verbal English, strong listening skills, and a professional, service-oriented attitude in a fast-paced environment. Weekend and holiday shifts are expected.