Room Attendant

Mandarin Oriental; Dubai; On-site; AED 33,000 - 58,000; Full time

Benefits offered by this job

MOstay programme

Wellness program

Duty meals

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Room Attendant to join our Housekeeping team. The ideal candidate will ensure spotless guest rooms, maintain high standards, and contribute to a seamless guest experience in a luxury setting.

We value English communication, teamwork, and a proactive attitude. Prior Middle East or pre-opening experience is a plus, and the role includes training and development opportunities within MO’s renowned hospitality culture.

Qualifications

• Senior High School Diploma or equivalent required; a Vocational Diploma in Hospitality or related field is a plus.
• At least 1 year of housekeeping experience in a luxury hotel environment; prior experience in the Middle East or a hotel pre-opening is an advantage.
• Proficient in housekeeping systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office, with strong knowledge of cleaning equipment, chemicals, and techniques.
• Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
• Clear verbal and written communication in English is essential; additional language skills, especially Arabic, are an advantage.
• Physically capable of demanding tasks and standing for long periods, with a professional appearance, flexibility for varied shifts, and strong problem-solving abilities.

Responsibilities

• Clean and prepare guest rooms and bathrooms according to Mandarin Oriental standards, including making beds, dusting, vacuuming, restocking amenities, and conducting a final room inspection.
• Maintain cleanliness and functionality of furniture, fixtures, minibars, and supply areas, and report maintenance issues promptly.
• Remove trash and recyclables in accordance with hotel guidelines and ensure all areas remain tidy and presentable.
• Support team operations through effective shift handovers, collaboration with colleagues, and active participation in training and development initiatives.
• Engage warmly and professionally with guests, addressing their needs, anticipating requests, and personalizing service to exceed expectations.
• Uphold the highest service standards by delivering thoughtful touches, respecting guest privacy, and resolving issues promptly and empathetically.

Skills

English fluency

Attention to detail

Guest service

Team collaboration

Education

Senior High School Diploma

Vocational Diploma in Hospitality

Tools

Actabl/Alice

Oracle

MS Office

Cleaning equipment

Job description

Mandarin Oriental Downtown, Dubai is looking for a Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Room Attendant is responsible to ensure the cleanliness, orderliness, and attractiveness of guest rooms and adjacent areas in accordance with Mandarin Oriental’s high standards. Room Attendant reports to Housekeeping Supervisor.

As a Room Attendant, you will be responsible for the following duties:

• Clean and prepare guest rooms and bathrooms according to Mandarin Oriental standards, including making beds, dusting, vacuuming, restocking amenities, and conducting a final room inspection.
• Maintain cleanliness and functionality of furniture, fixtures, minibars, and supply areas, and report maintenance issues promptly.
• Remove trash and recyclables in accordance with hotel guidelines and ensure all areas remain tidy and presentable.
• Support team operations through effective shift handovers, collaboration with colleagues, and active participation in training and development initiatives.
• Engage warmly and professionally with guests, addressing their needs, anticipating requests, and personalizing service to exceed expectations.
• Uphold the highest service standards by delivering thoughtful touches, respecting guest privacy, and resolving issues promptly and empathetically.

As a Room Attendant, We Expect From You

• Senior High School Diploma or equivalent required; a Vocational Diploma in Hospitality or related field is a plus.
• At least 1 year of housekeeping experience in a luxury hotel environment; prior experience in the Middle East or a hotel pre-opening is an advantage.
• Proficient in housekeeping systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office, with strong knowledge of cleaning equipment, chemicals, and techniques.
• Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
• Clear verbal and written communication in English is essential; additional language skills, especially Arabic, are an advantage.
• Physically capable of demanding tasks and standing for long periods, with a professional appearance, flexibility for varied shifts, and strong problem-solving abilities.

ur commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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