Lux Room Attendant — Elevate Guest Comfort

Mandarin Oriental; Dubai; On-site; AED 33,000 - 58,000; Full time

Benefits offered by this job

MOstay programme

Wellness program

Duty meals

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Room Attendant to join our Housekeeping team. The ideal candidate will ensure spotless guest rooms, maintain high standards, and contribute to a seamless guest experience in a luxury setting.

We value English communication, teamwork, and a proactive attitude. Prior Middle East or pre-opening experience is a plus, and the role includes training and development opportunities within MO’s renowned hospitality culture.

Qualifications

• Senior High School Diploma or equivalent required; a Vocational Diploma in Hospitality or related field is a plus.
• At least 1 year of housekeeping experience in a luxury hotel environment; prior experience in the Middle East or a hotel pre-opening is an advantage.
• Proficient in housekeeping systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office, with strong knowledge of cleaning equipment, chemicals, and techniques.
• Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
• Clear verbal and written communication in English is essential; additional language skills, especially Arabic, are an advantage.
• Physically capable of demanding tasks and standing for long periods, with a professional appearance, flexibility for varied shifts, and strong problem-solving abilities.

Responsibilities

• Clean and prepare guest rooms and bathrooms according to Mandarin Oriental standards, including making beds, dusting, vacuuming, restocking amenities, and conducting a final room inspection.
• Maintain cleanliness and functionality of furniture, fixtures, minibars, and supply areas, and report maintenance issues promptly.
• Remove trash and recyclables in accordance with hotel guidelines and ensure all areas remain tidy and presentable.
• Support team operations through effective shift handovers, collaboration with colleagues, and active participation in training and development initiatives.
• Engage warmly and professionally with guests, addressing their needs, anticipating requests, and personalizing service to exceed expectations.
• Uphold the highest service standards by delivering thoughtful touches, respecting guest privacy, and resolving issues promptly and empathetically.

Skills

English fluency

Attention to detail

Guest service

Team collaboration

Education

Senior High School Diploma

Vocational Diploma in Hospitality

Tools

Actabl/Alice

Oracle

MS Office

Cleaning equipment

Job description

Mandarin Oriental Downtown, Dubai is seeking a Room Attendant to join our Housekeeping team. The ideal candidate will ensure spotless guest rooms, maintain high standards, and contribute to a seamless guest experience in a luxury setting.

We value English communication, teamwork, and a proactive attitude. Prior Middle East or pre-opening experience is a plus, and the role includes training and development opportunities within MO’s renowned hospitality culture.