Rewards Desk Supervisor – Luxury Hospitality Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking Supervisors to join the Wynn Rewards team on-site in Ras Al Khaimah. You will supervise Representatives, enroll members, and ensure smooth operations across shifts, delivering professional guest service and upholding brand standards.

You will review transactions, address escalations, and train staff while tracking enrolment trends and coordinating with other departments to maximize member satisfaction. Fluency in English is required; Arabic is a plus.

Qualifications

• Diploma or bachelor’s degree in hospitality, business, marketing, or related field preferred.
• Minimum 2 years of guest service experience in luxury hospitality, retail, or gaming environments, including at least 1 year in a lead or supervisory capacity.
• Proven ability to guide, coach, and motivate a team in a fast-paced environment.
• Fluency in English; Arabic or other languages are assets.

Responsibilities

• Supervise Representatives at the Wynn Rewards desk, allocating tasks and breaks to ensure smooth and efficient service throughout the shift.
• Lead by example in delivering professional, courteous guest service, including enrolling new members and explaining program benefits.
• Review and approve member transactions, redemptions, and account adjustments within delegated authority, ensuring accuracy and policy compliance.
• Handle escalated guest inquiries and concerns, resolving them promptly and referring complex matters to the Shift Manager.
• Conduct pre-shift briefings to communicate current offers, events, and exclusive member experiences.
• Train and coach Representatives on program policies, systems, and service standards, and share performance feedback with the Shift Manager.
• Track daily enrolment and redemption activity, preparing shift reports and highlighting trends or issues.
• Coordinate with other departments to enhance member satisfaction and ensure regulatory compliance.

Skills

Guest service

Team leadership

Communication

CRM systems

Education

Bachelor’s degree or Diploma in hospitality or related field

Tools

CRM systems

Loyalty programs

Job description

Wynn Al Marjan Island is seeking Supervisors to join the Wynn Rewards team on-site in Ras Al Khaimah. You will supervise Representatives, enroll members, and ensure smooth operations across shifts, delivering professional guest service and upholding brand standards.

You will review transactions, address escalations, and train staff while tracking enrolment trends and coordinating with other departments to maximize member satisfaction. Fluency in English is required; Arabic is a plus.