Rewards Desk Supervisor – Luxury Hospitality

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Salary paid in AED

Leave policy

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island is seeking Supervisors to join the Wynn Rewards team. You will supervise Representatives at the Wynn Rewards desk, allocate tasks and breaks, and lead by example in delivering professional guest service, enrolling new members, and explaining program benefits.

The role involves reviewing transactions, handling escalations, conducting pre-shift briefings, training staff, and tracking enrolment activity. English fluency required; gaming background checks apply.

Qualifications

• Diploma or bachelor’s degree in hospitality, business, marketing, or related field.
• Minimum 2 years guest service experience in luxury hospitality, retail, or gaming environments.
• Proven ability to coach and motivate a team in a fast-paced environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM or loyalty systems with strong attention to detail.
• Fluency in English; Arabic or other languages are assets.
• Must pass gaming licensing background check.
• Flexibility to work shifts, weekends and holidays.
• Experience launching table games operations in new or emerging markets.
• Familiarity with Middle Eastern gaming regulations and cultural nuances.
• Commitment to delivering exceptional guest service and high ethical standards.

Responsibilities

• Supervise Representatives at the Wynn Rewards desk, allocating tasks and breaks to ensure smooth and efficient service throughout the shift.
• Lead by example in delivering professional courteous guest service including enrolling new members and clearly explaining program benefits.
• Review and approve member transactions redemptions and account adjustments within delegated authority ensuring accuracy and policy compliance.
• Handle escalated guest inquiries and concerns resolving them promptly and referring complex matters to the Shift Manager.
• Conduct pre-shift briefings to communicate current offers events and exclusive member experiences.
• Train and coach Representatives on program policies systems and service standards and share performance feedback with the Shift Manager.
• Track daily enrolment and redemption activity preparing shift reports and highlighting trends or issues.
• Ensure adherence to operational procedures Wynn brand standards and regulatory requirements and coordinate with other departments to enhance member satisfaction.

Skills

Guest service leadership

Communication skills

Problem-solving

Team coaching

Attention to detail

Fluency in English

Education

Diploma or Bachelor’s degree in hospitality, business, marketing, or related field

Tools

CRM systems

Loyalty/guest service systems

Job description

Wynn Al Marjan Island is seeking Supervisors to join the Wynn Rewards team. You will supervise Representatives at the Wynn Rewards desk, allocate tasks and breaks, and lead by example in delivering professional guest service, enrolling new members, and explaining program benefits.

The role involves reviewing transactions, handling escalations, conducting pre-shift briefings, training staff, and tracking enrolment activity. English fluency required; gaming background checks apply.