Retention Manager - Regulated Forex, Dubai (VIP & Growth)

RMG Recruitment Agency; Dubai; On-site; AED 164,000 - 205,000; Full time

Benefits offered by this job

Relocation package

Medical insurance

On-site in Dubai

Career growth

Dynamic international team

Job summary

RMG Recruitment Agency in Dubai is seeking an experienced Retention Manager to lead a team of account managers in a regulated Forex environment. You will drive re-deposits, monitor client activity and optimize lifetime value while ensuring compliance with KYC/AML and regulatory standards.

You will manage a portfolio of high-value clients, coordinate with Marketing, Compliance and Dealing teams, and report desk KPIs to senior management.

Qualifications

• 3+ years in a Retention / Account Management role in forex or CFDs
• 1–2 years managing a team
• Experience in a regulated brokerage environment (CySEC, FCA, ASIC, DFSA, SCA, FSA)
• Strong knowledge of trading platforms (MT4/MT5, cTrader) and financial markets
• Hands-on experience with forex CRMs (Salesforce, Panda, Antelope, Skale or similar)
• Excellent communication, negotiation and leadership skills
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage
• Based in Dubai or willing to relocate

Responsibilities

• Lead, coach and motivate a team of retention/account managers to hit monthly re-deposit and net deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Skills

Team leadership

Communication

Negotiation

Client management

English fluency

Arabic knowledge

Tools

Salesforce

Panda

Antelope

Skale

Job description

RMG Recruitment Agency in Dubai is seeking an experienced Retention Manager to lead a team of account managers in a regulated Forex environment. You will drive re-deposits, monitor client activity and optimize lifetime value while ensuring compliance with KYC/AML and regulatory standards.

You will manage a portfolio of high-value clients, coordinate with Marketing, Compliance and Dealing teams, and report desk KPIs to senior management.