Retention Manager - Regulated Forex, Dubai Relocation

RMG Talent; Dubai; Presencial; AED 164.000 - 205.000; Tempo integral

Benefícios oferecidos por esta vaga

3 months accommodation support

Flight tickets to Dubai

UAE visa provided

Tax-free base salary + bonus

Resumo da vaga

RMG Talent is recruiting for a Retention Manager for a regulated forex broker in Dubai. You will lead the retention desk, manage a team of account managers, and drive re-deposits and client lifetime value while ensuring regulatory compliance.

You will oversee client segmentation, VIP handling, and campaigns, reporting KPIs to senior management. Based in Dubai, this full-time role offers a tax-free salary and relocation support.

Qualificações

• 3+ years in a Retention/Account Management role in forex or CFDs.
• 1-2 years managing a team.
• Proven track record of hitting and exceeding net deposit/re-deposit targets.
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage.

Responsabilidades

• Lead, coach and motivate a team of retention/account managers to hit monthly re-deposit and net deposit targets.
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn.
• Manage a personal portfolio of high-value clients.
• Track and report on desk KPIs and present results to senior management.
• Work with Marketing, Compliance and Dealing to run promotions and campaigns.
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements.
• Recruit, onboard and train new account managers.
• Monitor call quality and use CRM data to improve team performance.

Conhecimentos

Retention management

Team leadership

CRM experience

Client engagement

Ferramentas

Salesforce

MT4/MT5

cTrader

Descrição da vaga

RMG Talent is recruiting for a Retention Manager for a regulated forex broker in Dubai. You will lead the retention desk, manage a team of account managers, and drive re-deposits and client lifetime value while ensuring regulatory compliance.

You will oversee client segmentation, VIP handling, and campaigns, reporting KPIs to senior management. Based in Dubai, this full-time role offers a tax-free salary and relocation support.