Retention Lead - Regulated FX (Dubai) | Grow Deposits & LTV

RMG Recruitment Agency; Dubai; On-site; AED 164,000 - 205,000; Full time

Benefits offered by this job

Relocation package

On-site in Dubai

Medical insurance

Career growth

International team

Job summary

RMG Recruitment Agency is seeking an experienced Retention Manager to lead a Dubai-based retention desk for a regulated forex brokerage. You will coach account managers, drive re-deposits, and optimize client lifetime value while upholding strict regulatory standards.

You will oversee client segmentation, VIP handling, and churn reduction, while managing a personal portfolio of high-value clients and reporting KPI results to senior management.

Qualifications

• 3+ years in retention/account management in forex or CFDs, incl. 1–2 years leading a team
• Proven track record of meeting/exceeding net deposit/re-deposit targets
• Experience in a regulated brokerage (CySEC, FCA, ASIC, DFSA, SCA, FSA)

Responsibilities

• Lead and coach a team of retention/account managers to hit monthly re-deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Skills

Retention management

Team leadership

Account management

Client relationship management

Negotiation

Tools

Salesforce

Panda

Antelope

Skale

Job description

RMG Recruitment Agency is seeking an experienced Retention Manager to lead a Dubai-based retention desk for a regulated forex brokerage. You will coach account managers, drive re-deposits, and optimize client lifetime value while upholding strict regulatory standards.

You will oversee client segmentation, VIP handling, and churn reduction, while managing a personal portfolio of high-value clients and reporting KPI results to senior management.