Retention Manager – Regulated Forex Broker (Dubai)

RMG Recruitment Agency; Dubai; Sur place; AED 164 000 - 205 000; Plein temps

Avantages offerts par ce poste

Relocation package

On-site in Dubai

Medical insurance

Career growth

International team

Résumé du poste

RMG Recruitment Agency is seeking an experienced Retention Manager to lead a Dubai-based retention desk for a regulated forex brokerage. You will coach account managers, drive re-deposits, and optimize client lifetime value while upholding strict regulatory standards.

You will oversee client segmentation, VIP handling, and churn reduction, while managing a personal portfolio of high-value clients and reporting KPI results to senior management.

Qualifications

• 3+ years in retention/account management in forex or CFDs, incl. 1–2 years leading a team
• Proven track record of meeting/exceeding net deposit/re-deposit targets
• Experience in a regulated brokerage (CySEC, FCA, ASIC, DFSA, SCA, FSA)

Responsabilités

• Lead and coach a team of retention/account managers to hit monthly re-deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Connaissances

Retention management

Team leadership

Account management

Client relationship management

Negotiation

Outils

Salesforce

Panda

Antelope

Skale

Description du poste

About the role

A well-established regulated Forex broker with a growing international client base is expanding its Dubai operation and is looking for an experienced Retention Manager to lead the retention desk and grow the value of the existing client portfolio. You will lead a team of account managers and be responsible for re-deposits, client activity and lifetime value, while ensuring all client communication meets regulatory requirements.

Responsibilities

• Lead, coach and motivate a team of retention / account managers to hit monthly re-deposit and net deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Requirements

• 3+ years in a Retention / Account Management role in forex or CFDs, including at least 1–2 years managing a team
• Proven track record of hitting and exceeding net deposit / re-deposit targets
• Experience in a regulated brokerage environment (e.g. CySEC, FCA, ASIC, DFSA, SCA, FSA)
• Strong knowledge of trading platforms (MT4/MT5, cTrader) and financial markets
• Hands-on experience with forex CRMs (e.g. Salesforce, Panda, Antelope, Skale or similar)
• Excellent communication, negotiation and leadership skills
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage
• Based in Dubai or willing to relocate

Benefits

• Tax-free base salary of USD 4,000–5,000 per month plus bonus
• Relocation package: 3 months' accommodation support, flight tickets to Dubai and UAE visa provided
• Full-time, permanent position – on-site in Dubai
• Medical insurance
• Career growth within an expanding regulated broker
• Dynamic, international team in a modern Dubai office