Retention Manager – Regulated Forex Broker (Dubai)

RMG Talent; Dubai; Sur place; AED 164 000 - 205 000; Plein temps

Avantages offerts par ce poste

3 months accommodation support

Flight tickets to Dubai

UAE visa provided

Tax-free base salary + bonus

Résumé du poste

RMG Talent is recruiting for a Retention Manager for a regulated forex broker in Dubai. You will lead the retention desk, manage a team of account managers, and drive re-deposits and client lifetime value while ensuring regulatory compliance.

You will oversee client segmentation, VIP handling, and campaigns, reporting KPIs to senior management. Based in Dubai, this full-time role offers a tax-free salary and relocation support.

Qualifications

• 3+ years in a Retention/Account Management role in forex or CFDs.
• 1-2 years managing a team.
• Proven track record of hitting and exceeding net deposit/re-deposit targets.
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage.

Responsabilités

• Lead, coach and motivate a team of retention/account managers to hit monthly re-deposit and net deposit targets.
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn.
• Manage a personal portfolio of high-value clients.
• Track and report on desk KPIs and present results to senior management.
• Work with Marketing, Compliance and Dealing to run promotions and campaigns.
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements.
• Recruit, onboard and train new account managers.
• Monitor call quality and use CRM data to improve team performance.

Connaissances

Retention management

Team leadership

CRM experience

Client engagement

Outils

Salesforce

MT4/MT5

cTrader

Description du poste

Retention Manager – Regulated Forex Broker (Dubai)

Dubai, United Arab Emirates | Posted on 10/30/2026

• Salary USD 4,000-5,000 per month tax-free + bonus
• City Dubai
• Country United Arab Emirates

About Us

RMG Talent is a global recruitment agency specializing in the Forex and iGaming industries. With a strong international network and deep industry expertise, we connect top-tier talent with leading companies across Europe, LATAM, Asia, and the Middle East. Whether you're hiring or job-seeking, we deliver fast, tailored, and discreet recruitment solutions that drive results.

Job Description

About the role

A well-established regulated Forex broker with a growing international client base is expanding its Dubai operation and is looking for an experienced Retention Manager to lead the retention desk and grow the value of the existing client portfolio. You will lead a team of account managers and be responsible for re-deposits, client activity and lifetime value, while ensuring all client communication meets regulatory requirements.

Responsibilities

• Lead, coach and motivate a team of retention / account managers to hit monthly re-deposit and net deposit targets
• Own the retention strategy: client segmentation, VIP handling, reactivation of dormant clients and reduction of churn
• Manage a personal portfolio of high-value clients
• Track and report on desk KPIs (net deposits, re-deposit rate, client activity, LTV, withdrawals) and present results to senior management
• Work with Conversion, Marketing, Compliance and Dealing to run promotions, campaigns and smooth client handover
• Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
• Recruit, onboard and train new account managers
• Monitor call quality and use CRM data to improve team performance

Requirements

• 3+ years in a Retention / Account Management role in forex or CFDs, including at least 1-2 years managing a team
• Proven track record of hitting and exceeding net deposit / re-deposit targets
• Experience in a regulated brokerage environment (e.g. CySEC, FCA, ASIC, DFSA, SCA, FSA)
• Strong knowledge of trading platforms (MT4/MT5, cTrader) and financial markets
• Hands-on experience with forex CRMs (e.g. Salesforce, Panda, Antelope, Skale or similar)
• Excellent communication, negotiation and leadership skills
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage
• Based in Dubai or willing to relocate
• Tax-free base salary of USD 4,000-5,000 per month plus bonus
• Relocation package: 3 months' accommodation support, flight tickets to Dubai and UAE visa provided
• Full-time, permanent position - on-site in Dubai
• Career growth within an expanding regulated broker
• Dynamic, international team in a modern Dubai office

Requirements

• 3+ years in a Retention / Account Management role in forex or CFDs, including at least 1-2 years managing a team
• Proven track record of hitting and exceeding net deposit / re-deposit targets
• Experience in a regulated brokerage environment (e.g. CySEC, FCA, ASIC, DFSA, SCA, FSA)
• Strong knowledge of trading platforms (MT4/MT5, cTrader) and financial markets
• Hands-on experience with forex CRMs (e.g. Salesforce, Panda, Antelope, Skale or similar)
• Excellent communication, negotiation and leadership skills
• Fluent English; additional languages (Arabic, Russian, Spanish, German, Italian or other European languages) a strong advantage
• Based in Dubai or willing to relocate
• Tax-free base salary of USD 4,000-5,000 per month plus bonus
• Relocation package: 3 months' accommodation support, flight tickets to Dubai and UAE visa provided
• Full-time, permanent position - on-site in Dubai
• Career growth within an expanding regulated broker
• Dynamic, international team in a modern Dubai office