FX Sales Retention Agent

Cross Border Talents; Dubai; On-site; AED 138,000 - 184,000; Full time

Benefits offered by this job

Full relocation to Dubai

International team environment

Career development opportunities

Job summary

Cross Border Talents is seeking a Mandarin-speaking FX Sales Retention Agent in Dubai to manage and grow client relationships in the UAE market. The role focuses on retaining traders, upselling across portfolios, and delivering excellent service while meeting aggressive sales targets in a fast-paced environment.

The position offers a competitive base of 3,000–4,000 EUR monthly plus uncapped commission, with relocation to Dubai for the right candidate and opportunities for professional

Qualifications

• Mandarin fluency required (spoken & written).
• Experience in FX & CFD industry mandatory.
• Retention role experience in Forex/CFD brokerage.
• Strong sales, negotiation and objection-handling skills.
• Target-driven, fast-paced environment experience.
• CRM and MS Office proficiency.

Responsibilities

• Promote FX and CFD products to prospective and existing clients.
• Develop and maintain long-term client relationships to drive retention and growth.
• Convert high-quality leads into active clients.
• Increase upsell and cross-sell opportunities across client portfolios.
• Deliver high-level customer service across the client lifecycle.
• Stay updated with financial markets and product updates.
• Work towards defined sales and retention targets.

Skills

Mandarin fluency

Sales skills

Negotiation

Objection handling

Analytical thinking

CRM proficiency

Office tools

International teams experience

Trading platforms familiarity

Portfolio management experience

Tools

CRM software

Microsoft Office

Trading platforms

Job description

• Position: FX Sales Retention Agent (Mandarin)
• Location: UAE, Dubai
• Employment type: Full-time

Salary : 3000-4000 Euros/monthly + generous commission

RESPONSIBILITIES:

• Promote the company's FX and CFD products and services to prospective and existing clients
• Develop and maintain long-term client relationships to drive retention and account growth
• Convert high-quality leads into active and loyal trading clients
• Increase upsell and cross-sell opportunities across client portfolios
• Deliver consistent, high-level customer service across the client lifecycle
• Stay up to date with financial markets, trading conditions, and product updates
• Work towards and consistently achieve defined sales and retention targets.

REQUIREMENTS:

• Native or fluent Mandarin, both spoken and written
• Previous experience in FX & CFD industry is mandatory
• Prior experience in a Retention role within Forex/CFD brokerage
• Strong sales, negotiation, and objection-handling skills
• Ability to work in a target-driven, fast-paced environment
• Strong numerical and analytical thinking skills
• Computer literate with good CRM and office tool awareness
• Strong communication and relationship management skills
• Experience working with international brokerage teams
• Familiarity with trading platforms and financial markets
• Experience managing client portfolios in a sales or retention environment.

OFFER:

• Competitive base salary plus uncapped commission
• Full relocation package to Dubai
• Opportunity to join an international Forex company
• Dynamic, collaborative, and multicultural working environment
• Ongoing training, coaching, and career development opportunities.
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.