Retention & Loyalty Growth Manager

Cigna Healthcare; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Cigna Healthcare is seeking a retention-focused professional in the United Arab Emirates to manage a book of existing customers and drive persistency. You will proactively contact clients for mid-year and renewal checks, handle cancellation inquiries, and aim to deliver value through communications and videos to reinforce policy benefits.

You will work to uphold SLAs, document interactions, and collaborate with internal teams including medical staff to resolve issues and protect renewals.

Qualifications

• 1–2 years’ experience in health industry, insurance background or outbound sales.
• Proven telemarketing experience with inbound and outbound activity.
• Ability to manage a book of business and meet persistency targets.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage your own customer base and aim for high persistency.
• Proactively call for mid-year and renewal check-ins.
• Handle inbound/outbound calls from customers considering cancellation.
• Adhere to cancellation and contact SLAs.
• Spot upsell opportunities and act on them.
• Communicate regularly with team members and stakeholders.
• Maintain accurate records and support team objectives.

Skills

Organisational skills

Customer focus

Objection handling

Interpersonal skills

Verbal and written communication

Judgement

Teamwork

MS Office basics

Regulatory awareness

Telemarketing experience

Job description

Cigna Healthcare is seeking a retention-focused professional in the United Arab Emirates to manage a book of existing customers and drive persistency. You will proactively contact clients for mid-year and renewal checks, handle cancellation inquiries, and aim to deliver value through communications and videos to reinforce policy benefits.

You will work to uphold SLAs, document interactions, and collaborate with internal teams including medical staff to resolve issues and protect renewals.