Loyalty & Retention Specialist - Health Insurance

Cigna; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Cigna Healthcare is seeking a retention-focused professional to manage a book of existing customers, driving persistency and renewals. You will contact clients mid-year and at renewal, address queries, and handle potential cancellations with tact and efficiency.

You will also create communications to demonstrate policy value, maintain accurate records, and support the team in meeting KPIs and regulatory targets.

Qualifications

• Strong customer focus with ability to identify and solve problems.
• Excellent interpersonal and communication skills.
• Ability to work well in a team and exercise judgement.
• Regulatory awareness and adherence to guidelines.
• Experience in telemarketing, inbound/outbound, preferably in health/insurance.

Responsibilities

• Manage your own customer base and aim for high persistency.
• Proactively call for mid-year and renewal checks and resolve issues.
• Handle inbound/outbound calls from customers considering cancelling.
• Meet SLA on cancellations and contacts, and spot upsell opportunities.
• Communicate with clients via messages/videos to reinforce policy value.
• Maintain accurate records and assist team objectives.
• Support team members and suggest process improvements.

Skills

Customer retention

Objection handling

Telemarketing

Relationship building

Teamwork

Verbal communication

Written communication

Microsoft Office

Regulatory awareness

Problem solving

Tools

Microsoft Office

Job description

Cigna Healthcare is seeking a retention-focused professional to manage a book of existing customers, driving persistency and renewals. You will contact clients mid-year and at renewal, address queries, and handle potential cancellations with tact and efficiency.

You will also create communications to demonstrate policy value, maintain accurate records, and support the team in meeting KPIs and regulatory targets.