Healthcare Retention & Loyalty Manager

Cigna; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, seeks a Retentions Specialist to manage a book of existing customers in Abu Dhabi. You will aim to improve policy persistency by proactive outreach at renewal and during the policy year, addressing queries and handling potential churn.

Join a team focused on delivering value through clear communication, timely follow-ups, and compliant servicing to retain customers and protect revenue.

Qualifications

• Experience in telemarketing, inbound and outbound.
• Ability to handle objections and resolve queries.
• Strong communication, both verbal and written.
• Good interpersonal skills and teamwork.
• Regulatory awareness and compliant servicing.
• 1–2 years’ experience in health industry, insurance background or outbound sales.

Responsibilities

• Manage your own customer base and pursue persistency targets.
• Proactively call customers for mid-year and renewal check-ins.
• Handle inbound and outbound calls from customers considering cancellation.
• Adhere to cancellation and contact SLAs and identify upsell opportunities.
• Communicate regularly with team members and document interactions.
• Support process improvements and assist less experienced teammates.
• Maintain accurate records and ensure regulatory compliance.

Skills

Strong customer focus

Objection handling

Interpersonal skills

Verbal and written communication

Teamwork

Regulatory awareness

Telemarketing experience

Health/insurance background

Organizational skills

Microsoft Office

Tools

Microsoft Office

CRM software

Job description

Cigna Healthcare, a division of The Cigna Group, seeks a Retentions Specialist to manage a book of existing customers in Abu Dhabi. You will aim to improve policy persistency by proactive outreach at renewal and during the policy year, addressing queries and handling potential churn.

Join a team focused on delivering value through clear communication, timely follow-ups, and compliant servicing to retain customers and protect revenue.