Loyalty & Renewal Specialist – Insurance

Cigna Health and Life Insurance Company; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Cigna Health and Life Insurance Company in Dubai seeks a Retentions Specialist to manage your own book of existing customers, aiming to improve policy persistency and renewals. You will proactively contact customers during the policy year and at renewal, address queries, and demonstrate the value of their policy to reduce churn.

You will also handle cancellation risks, identify upsell opportunities, communicate regularly with clients, and collaborate with internal teams to resolve issues while

Qualifications

• 1-2 years' experience in health industry, insurance background or outbound sales background.
• Strong customer focus and ability to identify and solve problems.
• Experience in telemarketing, inbound & outbound, with adherence to SLA.

Responsibilities

• Manage your own customer base and drive renewals and persistency.
• Proactively call book to perform mid-year and renewal check-ins.
• Handle inquiries from customers considering cancellation; address concerns.
• Adhere to cancellation and contact SLAs and maintain records.
• Identify upsell opportunities and execute where appropriate.
• Collaborate with teams to resolve issues and maintain quality standards.

Skills

Customer focus

Objection handling

Interpersonal skills

Verbal communication

Written communication

Judgement

Teamwork

Microsoft Office

Regulatory awareness

Telemarketing

Health/insurance knowledge

Problem solving

Organisational skills

Tools

Microsoft Office

Job description

Cigna Health and Life Insurance Company in Dubai seeks a Retentions Specialist to manage your own book of existing customers, aiming to improve policy persistency and renewals. You will proactively contact customers during the policy year and at renewal, address queries, and demonstrate the value of their policy to reduce churn.

You will also handle cancellation risks, identify upsell opportunities, communicate regularly with clients, and collaborate with internal teams to resolve issues while