Retail Sales & Service Operations Lead

Join; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Hermès Middle East in Abu Dhabi is seeking a Sales and Service Support professional to ensure operational excellence by managing inventory, coordinating stock replenishment, and supporting the sales team in delivering exceptional client experience.

As part of the team, you will oversee customer service staff activities, monitor store operations, and train staff on policies to maintain top-tier service and efficient cash desk processes.

Qualifications

• Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment.
• Familiarity with inventory management systems, stock processes, and operational best practices.
• Strong organizational skills with attention to detail and ability to multitask.
• Excellent communication and teamwork skills to support seamless coordination with store team.

Responsibilities

• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of various operations in store.
• Assisting customer service staff with duties where required
• Training staff in areas of store operations and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints received through various channels.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department and store activities
• Performing additional duties where needed
• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared
• Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
• Follow up with calls and messages

Skills

Inventory management

Retail operations

Customer service

Team coordination

Job description

Hermès Middle East in Abu Dhabi is seeking a Sales and Service Support professional to ensure operational excellence by managing inventory, coordinating stock replenishment, and supporting the sales team in delivering exceptional client experience.

As part of the team, you will oversee customer service staff activities, monitor store operations, and train staff on policies to maintain top-tier service and efficient cash desk processes.