Luxury Client Advisor & Experience Specialist

Tanqeeb; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

Hermès in Dubai invites a luxury retail sales professional to join our boutique team. Welcome clients with warmth, engage with sincerity, and tailor product demonstrations to need. Share the stories behind each piece and nurture relationships for repeat business.

You will maintain impeccable merchandising and stock levels, while contributing to daily sales operations and handling exchanges or repairs as needed. A strong product knowledge base and team-oriented attitude are essential.

Qualifications

• Proven track record in a sales position in luxury retail.
• Empathy and sincerity when serving customers.
• Professionalism in services provided to the customer.
• Contributes to store turnover as a team member.
• Positive attitude within the sales team.
• Familiarity with the products.

Responsibilities

• Welcome clients warmly, engage with sincerity, and acknowledge entry.
• Present relevant product features and benefits based on client needs.
• Share stories behind products and build rapport during conversations.
• Call on current and potential clients to maintain relationships and inform about new products.
• Ensure store merchandising is correct and stock is organized and well stored.
• Participate in sales-related management tasks and handle exchanges/returns.

Skills

Luxury retail sales

Empathy

Professionalism

Customer focus

Punctuality

Product knowledge

Job description

Hermès in Dubai invites a luxury retail sales professional to join our boutique team. Welcome clients with warmth, engage with sincerity, and tailor product demonstrations to need. Share the stories behind each piece and nurture relationships for repeat business.

You will maintain impeccable merchandising and stock levels, while contributing to daily sales operations and handling exchanges or repairs as needed. A strong product knowledge base and team-oriented attitude are essential.