Premium Luxury Client Advisor

Hermès; Dubai; On-site; AED 112,000 - 223,000; Full time

Job summary

Hermès in Dubai invites a passionate luxury retail professional to deliver exceptional client experiences. You will engage with clients, present product stories, and tailor recommendations based on individual needs, reflecting the brand’s renowned craftsmanship.

You will collaborate with a high-performing team to maintain exquisite visual merchandising, manage orders and returns, and continuously enhance service standards in a fast-paced luxury environment.

Qualifications

• Experience in luxury retail delivering high-end client service.
• Ability to engage customers with sincerity and empathy.
• Strong product knowledge to match client needs.
• Excellent verbal and non-verbal communication skills.
• Collaborative mindset to work with store team.

Responsibilities

• Welcome clients warmly and engage with sincerity.
• Present product features and benefits, sharing stories behind items.
• Build and maintain client relationships; inform about new products/services.
• Ensure store merchandising is correct and products returned after viewing.
• Keep departments well stocked and products stored/folded to prevent damage.
• Participate in sales-related tasks and handle exchanges/returns/repairs.
• Capture client feedback and propose ideas to improve daily operations.

Skills

Luxury retail sales

Customer engagement

Product knowledge

Communication

Team collaboration

Punctuality & reliability

Flexibility & adaptability

Reacting to client needs

Job description

Hermès in Dubai invites a passionate luxury retail professional to deliver exceptional client experiences. You will engage with clients, present product stories, and tailor recommendations based on individual needs, reflecting the brand’s renowned craftsmanship.

You will collaborate with a high-performing team to maintain exquisite visual merchandising, manage orders and returns, and continuously enhance service standards in a fast-paced luxury environment.