Sales and Service Support - Abu Dhabi

HERMES MAROQUINERIE-SELLERIE (HMS); Abu Dhabi; On-site; AED 20,000 - 35,000; Full time

Job summary

Hermes Middle East is seeking a Sales and Service Support professional in Abu Dhabi to drive operational excellence. You will manage inventory, coordinate stock replenishment, and support the sales team in delivering exceptional client experiences.

The role requires retail operations experience, strong organizational and communication skills, and the ability to multitask in a luxury store environment. Collaborate with logistics, stock, and customer service to ensure smooth operations and client

Qualifications

• Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment.
• Familiarity with inventory management systems, stock processes, and operational best practices.
• Strong organizational skills with attention to detail and ability to multitask.
• Excellent communication and teamwork skills to support seamless coordination with store team.

Responsibilities

• Overseeing and assessing customer service staff activities and providing regular performance feedback.
• Strategizing and monitoring daily activities of store operations.
• Assisting customer service staff with duties when required.
• Training staff in store operations and company policies.
• Managing cashier coverage and customer flow to ensure proficient service.
• Investigating and solving customer service complaints from various channels.
• Developing and implementing service policies and explaining them to staff and customers.
• Maintaining documentation for customer service and store activities.
• Coordinating with logistics to prepare SAV parcel documents.
• Liaising with stock team and cash desks (Credit Notes, Supplier Returns).
• Following up with calls and messages.

Skills

Retail operations

Inventory management

Communication

Teamwork

Organizational skills

Tools

Inventory management systems

Job description

JOB TITLE: SALES AND SERVICE SUPPORT

LOCATION: ABU DHABI

ORGANISATION UNIT: HERMES MIDDLE EAST

SCOPE OF JOB: As part of sales and service support team, you will play a crucial role in ensuring
operational excellence by managing inventory, coordinating stock replenishment, and supporting the
sales team in delivering exceptional client experience.

RESPONSIBILITIES

• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of various operations in store.
• Assisting customer service staff with duties where required
• Training staff in areas of store operations and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints received through various channels.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department and store activities
• Performing additional duties where needed
• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared
• Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
• Follow up with calls and messages

Teamwork:

• Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
• Share positive ideas and experiences with colleagues
• Build effective relationships using appropriate verbal and non-verbal communication with other staff

MEASURES OF SUCCESS

• Operational efficiency
• Support for sales team
• Client satisfaction
• Team collaboration

EXPERIENCE

• Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment
• Familiarity with inventory management systems, stock processes, and operational best practices
• Strong organizational skills with attention to detail and ability to multitask
• Excellent communication and teamwork skills to support seamless coordination with store team