Sales Team Manager - Retail Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 179,000 - 312,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi seeks a Sales Team Manager to lead field and office-based sales teams, growing core product sales and cross-selling opportunities while maintaining strong customer relationships.

The role emphasizes compliance, performance management, and collaboration with branches to meet acquisition targets and deliver superior service. A banking leadership background is essential.

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration, or related discipline.
• Strong experience in retail banking sales, direct sales management, or branch sales leadership.
• Strong knowledge of retail banking products and customer acquisition strategies.

Responsibilities

• Manage the assigned sales team to ensure monthly sales targets are achieved or exceeded.
• Drive sales of core banking products while encouraging cross-selling of other direct sales products.
• Plan, organize, lead, and control team activities both in office and remotely using CRM, Microsoft Tasks, and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking and branch networks.
• Source quality business while ensuring fraud prevention and compliance guidelines are strictly followed.
• Strengthen customer relationship management using NPS feedback, service quality tracking, and regular follow-up.
• Build and maintain strong working relationships with branches, internal departments, and Employee Banking relationship managers.
• Conduct promotional activities, meetings, roadshows, and showroom campaigns to improve product visibility and sales volumes.
• Ensure all team documentation is complete, accurate, and error-free for approved customer applications.
• Monitor follow-up for deferred documentation and discrepancies to ensure smooth approval processes.
• Prepare weekly and monthly MIS reports on sales performance, service updates, errors, and portfolio growth.
• Provide market feedback and customer insights to senior management for product and process improvements.
• Identify cross-selling opportunities across other business divisions of the bank.
• Motivate team members through recognition, coaching, training support, and performance management.
• Ensure adherence to standard operating procedures, policies, service standards, and code of conduct across the team.

Skills

Sales-Business Development

Retail banking sales

Team leadership

Customer relationship management

Cross-selling and upselling

MIS reporting

Employee Banking coordination

CRM and digital sales management

Portfolio revenue growth

Compliance and fraud control

Education

Bachelor's degree in Banking, Finance, Business Administration, or related discipline

Tools

Job description

Sales Team Manager - Retail Banking Job Snapshot

Role: Sales Team Manager - Retail Banking

Location: Abu Dhabi, United Arab Emirates

Industry: Banking

Function: Sales-Business Development

Experience: Relevant sales leadership and retail banking experience

Job Type: Full-time

Position Overview

Sales Team Manager - Retail Banking in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Sales-Business Development and retail product growth. This role supports First Abu Dhabi Bank by leading direct sales teams, increasing core product sales, driving cross-selling opportunities, and strengthening customer relationships while ensuring compliance with bank policies and service standards.

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Banking

Function: Sales-Business Development

Salary: 16000-28000 ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

This position is responsible for managing assigned sales teams, improving retail banking revenue, and ensuring customer acquisition targets are consistently achieved. The selected professional will lead field and office-based sales operations, strengthen internal collaboration, and improve business performance across assigned territories using structured sales management and digital tools.

Key Responsibilities

• Manage the assigned sales team to ensure monthly sales targets are achieved or exceeded
• Drive sales of core banking products while encouraging cross-selling of other direct sales products
• Plan, organize, lead, and control team activities both in office and remotely using CRM, Microsoft Tasks, and digital platforms
• Develop new business opportunities in collaboration with Employee Banking and branch networks
• Source quality business while ensuring fraud prevention and compliance guidelines are strictly followed
• Strengthen customer relationship management using NPS feedback, service quality tracking, and regular follow-up
• Build and maintain strong working relationships with branches, internal departments, and Employee Banking relationship managers
• Conduct promotional activities, meetings, roadshows, and showroom campaigns to improve product visibility and sales volumes
• Ensure all team documentation is complete, accurate, and error-free for approved customer applications
• Monitor follow-up for deferred documentation and discrepancies to ensure smooth approval processes
• Prepare weekly and monthly MIS reports on sales performance, service updates, errors, and portfolio growth
• Provide market feedback and customer insights to senior management for product and process improvements
• Identify cross-selling opportunities across other business divisions of the bank
• Motivate team members through recognition, coaching, training support, and performance management
• Ensure adherence to standard operating procedures, policies, service standards, and code of conduct across the team

Ideal Profile

• Bachelor's degree in Banking, Finance, Business Administration, or related discipline
• Strong experience in retail banking sales, direct sales management, or branch sales leadership
• Strong knowledge of retail banking products and customer acquisition strategies
• Proven experience managing sales teams and delivering consistent portfolio growthExcellent leadership, team management, and motivational skills
• Strong customer relationship and dealer management abilities
• Good computer skills, reporting discipline, and organizational capability
• Strong market awareness, competition knowledge, and understanding of banking compliance standards
• Strong convincing, negotiation, and communication skills

Skills Set

• Sales-Business Development
• Retail banking sales
• Team leadership
• Customer relationship management
• Cross-selling and upselling
• MIS reporting
• Employee Banking coordination
• CRM and digital sales management
• Portfolio revenue growth
• Compliance and fraud control

Why Join Us

• Join one of the UAE's largest and most respected banking institutions
• Lead high-performing retail sales teams with strong growth opportunities
• Work in a dynamic environment focused on customer acquisition and business expansion
• Competitive salary package with strong long-term career progression opportunities
• Collaborate with branch leaders and strategic banking teams across multiple business functions
• Build a leadership career with a bank known for innovation, stability, and financial excellence

About the Company

First Abu Dhabi Bank is the UAE's largest bank and one of the world's leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.