Branch Sales Leader: Coaching, Cross-Sell & Customer Experience

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Abu Dhabi is seeking an Assistant Branch Manager to supervise the retail sales area, deliver targets, and provide a high level of customer service. The role focuses on creating a challenging environment for staff development and managing cross-sell performance to boost branch results.

The position requires a Bachelor's degree and at least 10 years in banking, including 5 years in progressively responsible branch management.

Qualifications

• Bachelor's degree in any discipline.
• 10 years of relevant banking experience with at least 5 years in progressively responsible branch management roles.

Responsibilities

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching, mentoring and guidance to CSOs.
• Support BM in implementing retail sales change initiatives.
• Actively sell/cross sell asset and liability products to new and existing customers.
• Ensure retail sales performance meets KPI targets as per customer segments.
• Supervise CSO performance by participating in and leading daily retail sales team meetings.
• Attract new customers to branch through personal relations and existing customer referrals.
• Monitor CSO daily operations and provide necessary authorizations.
• Support CSOs by serving customers during peak times.
• Assign tasks fairly to staff so that no work is left pending at day end.
• Ensure that activities adhere to audit, risk, legal and policy requirements.
• Provide direct coaching, mentoring and guidance to CSOs.
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Work closely with BM to determine how to best achieve sales targets and determine the best way to allocate targets among CSO staff.

Education

Bachelor's degree in any discipline

Job description

First Abu Dhabi Bank (FAB) in Abu Dhabi is seeking an Assistant Branch Manager to supervise the retail sales area, deliver targets, and provide a high level of customer service. The role focuses on creating a challenging environment for staff development and managing cross-sell performance to boost branch results.

The position requires a Bachelor's degree and at least 10 years in banking, including 5 years in progressively responsible branch management.