Restaurant Reservations Specialist

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Dubai is seeking a Restaurant Reservations Agent to manage reservations and guest inquiries, ensuring a seamless dining experience for every guest. You will coordinate with restaurant teams, monitor availability, and maintain precise guest profiles and records.

The role requires excellent communication, attentiveness, and a professional attitude to uphold Hilton's hospitality standards and guest satisfaction.

Qualifications

• Experience in handling restaurant reservations and guest inquiries.
• Excellent communication and interpersonal skills.
• Ability to coordinate with multiple teams to deliver a seamless dining experience.

Responsibilities

• Manage restaurant reservations via phone, email, and channels.
• Provide accurate information on menus, hours, promotions and dining options.
• Record guest details and special requests; manage VIP reservations.
• Monitor table availability and optimize bookings.
• Maintain accurate records in the reservation system and guest profiles.
• Handle guest feedback and resolve issues promptly.
• Follow SOPs for reservations and guest communications.
• Adhere to hotel policies and safety regulations.

Skills

Reservation management

Guest service

Communication

Multitasking

Attention to detail

Job description

Hilton in Dubai is seeking a Restaurant Reservations Agent to manage reservations and guest inquiries, ensuring a seamless dining experience for every guest. You will coordinate with restaurant teams, monitor availability, and maintain precise guest profiles and records.

The role requires excellent communication, attentiveness, and a professional attitude to uphold Hilton's hospitality standards and guest satisfaction.