Hospitality Reservations Specialist

Waldorf Astoria Kuwait; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Restaurant Reservations Agent to brighten guests' dining experiences. You will manage reservations across phone, email, and other channels, recording guest details and special requests while delivering warm, professional service.

You will collaborate with restaurant teams to communicate VIPs, dietary needs, and preferences, optimize bookings, maintain accurate records, and handle guest feedback with discretion.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Manage restaurant reservations: handle requests, bookings, cancellations and amendments; keep accurate records.
• Provide exceptional guest service: respond professionally, share menu and time information, assist with suitable reservations.
• Coordinate with restaurant teams: communicate VIPs, dietary needs and guest preferences.
• Maximize restaurant opportunities: monitor availability, optimize bookings and support revenue goals.
• Maintain accurate records: update reservation system, diaries, waitlists, cancellations and no-shows.
• Handle guest requests and concerns: follow up and resolve with professionalism.
• Maintain service standards: follow SOPs for reservations and guest communication.
• Ensure compliance and professionalism: adhere to policies and safety regulations.

Job description

Hilton is seeking a Restaurant Reservations Agent to brighten guests' dining experiences. You will manage reservations across phone, email, and other channels, recording guest details and special requests while delivering warm, professional service.

You will collaborate with restaurant teams to communicate VIPs, dietary needs, and preferences, optimize bookings, maintain accurate records, and handle guest feedback with discretion.