Restaurant Operations Supervisor

Scope Investments; Ras Al Khaimah; On-site; AED 61,000 - 100,000; Full time

Job summary

Ladurée in Ras Al Khaimah is seeking a Restaurant Supervisor to assist the Restaurant Manager in delivering the brand’s high standards, service quality, and profitable operation.

You will supervise daily operations, ensure guest satisfaction, train staff, monitor safety and hygiene, and help meet sales and cost targets while maintaining professional image.

Join a team focused on teamwork across FOH, BOH and other departments and participate in ongoing training to grow your skills.

Qualifications

• Experience in hospitality or restaurant operations.
• Strong customer service and communication skills.
• Knowledge of SOPs, HACCP and health & safety standards.

Responsibilities

• Oversee daily restaurant operations and ensure compliance with Ladurée standards.
• Ensure excellent customer service and guest satisfaction, handle complaints.
• Supervise, train, and evaluate restaurant staff; manage schedules and performance.
• Ensure service from guest arrival to checkout is smooth and high quality.
• Monitor food preparation, hygiene, HACCP, and sanitation standards.
• Manage inventory, stock levels, waste, and equipment maintenance.
• Supervise cash handling, billing, POS transactions, and daily reports.
• Support the Restaurant Manager in achieving sales, labor, and food cost targets.
• Maintain grooming, presentation, and professional conduct.
• Promote teamwork between FOH, BOH, Warehouse, Lab and other departments.
• Ensure employees follow company policies, SOPs, and compliance requirements.
• Maintain a clean, safe, organized working environment.
• Participate in company training and continuously develop job knowledge and skills.

Job description

Ladurée in Ras Al Khaimah is seeking a Restaurant Supervisor to assist the Restaurant Manager in delivering the brand’s high standards, service quality, and profitable operation.

You will supervise daily operations, ensure guest satisfaction, train staff, monitor safety and hygiene, and help meet sales and cost targets while maintaining professional image.

Join a team focused on teamwork across FOH, BOH and other departments and participate in ongoing training to grow your skills.