Restaurant Supervisor

Urban Ridge Supplies; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Laduree in the United Arab Emirates is seeking a Restaurant Supervisor to assist the Restaurant Manager in delivering the brand's service and operational standards, and to support daily operations for a smooth, profitable guest experience. The role focuses on overseeing service from guest arrival to checkout, coaching staff, monitoring hygiene and safety, and ensuring accurate cash handling and reporting.

You will collaborate across departments to uphold the highest standards and guest

Responsibilities

• Oversee daily restaurant operations and ensure compliance with Laduree standards
• Ensure excellent customer service, manage complaints and guest satisfaction
• Supervise training, support and evaluation of staff including schedules and performance
• Monitor service flow from guest arrival to checkout to ensure consistency
• Maintain hygiene, health & safety, HACCP and sanitation standards
• Assist with inventory, stock levels, wastage control and equipment maintenance
• Supervise cash handling, POS transactions and daily financial reporting
• Support the Restaurant Manager in achieving sales, labour cost and food cost targets
• Promote teamwork, effective communication and a professional working environment

Job description

The Restaurant Supervisor is responsible for supporting the Restaurant Manager in ensuring the smooth efficient and profitable operation of the restaurant while maintaining Laduree brand service and operational standards

Key Responsibilities

Oversee daily restaurant operations and ensure compliance with Laduree standards Ensure excellent customer service manage complaints and maintain guest satisfaction Supervise train support and evaluate restaurant staff including schedules and performance Ensure proper sequence and quality of service from guest arrival to checkout Monitor food preparation hygiene health amp safety HACCP and sanitation standards Manage inventory stock levels food wastage and equipment maintenance Supervise cash handling billing POS transactions and daily financial reports Support the Restaurant Manager in achieving sales profitability labor cost and food cost targets Maintain high standards of grooming personal presentation and professional conduct Promote teamwork and effective communication between FOH BOH Warehouse Lab and other departments Ensure all employees understand and follow company policies SOPs operational procedures and compliance requirements Maintain a clean safe organized and professional working environment Participate in company training and continuously develop job knowledge and skills