Guest Services Host — Dining & Reservations

Accor Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Accor is seeking a Restaurant Hostess - Guest Services in Dubai, United Arab Emirates to support restaurant operations aboard the Queen Elizabeth 2 (QE2). The role provides the first point of contact for dining guests, creating a welcoming arrival experience while managing reservations, waiting lists, table allocation, telephone enquiries, dietary information, and billing activities.

The successful candidate will maintain attentive service throughout the guest journey, coordinating handovers

Qualifications

• At least 1 year of experience in a similar role.
• Hospitality background is preferred.
• Proficiency in Micros.
• Fluency in English.
• Additional language skills are an advantage.

Responsibilities

• Welcome guests warmly upon arrival and create a positive first impression.
• Inform guests of expected waiting times and maintain an accurate waiting list.
• Enter and manage guest information through the relevant computer system.
• Escort guests to their allocated tables and provide a courteous farewell when they leave.
• Inform guests about current promotions and introduce the team member responsible for serving them.
• Support a smooth handover between reception and restaurant service staff.
• Answer incoming restaurant telephone calls and provide appropriate assistance.
• Manage reservation details through the restaurant reservation system.
• Coordinate table allocation according to reservations and operational requirements.
• Record and communicate guest dietary requirements accurately.
• Verify orders and calculate applicable charges for takeaway orders.
• Process payments by validating credit charges, accepting approved payment methods, and handling currency.
• Support accurate billing and other guest-related restaurant transactions.

Skills

English fluency

Hospitality background

Guest service

Reservation management

Tools

Micros

Job description

Accor is seeking a Restaurant Hostess - Guest Services in Dubai, United Arab Emirates to support restaurant operations aboard the Queen Elizabeth 2 (QE2). The role provides the first point of contact for dining guests, creating a welcoming arrival experience while managing reservations, waiting lists, table allocation, telephone enquiries, dietary information, and billing activities.

The successful candidate will maintain attentive service throughout the guest journey, coordinating handovers